Customer service representative

Company Overview

Bridgestone Americas y sus subsidiarias desarrollan, fabrican y comercializan una amplia gama de neumáticos Bridgestone, Firestone y marcas asociadas para satisfacer las necesidades de sus clientes, manteniendo las operaciones de venta al mayoreo y de Equipo Original en una amplia línea de productos, incluidos pasajeros, camiones ligeros, camiones comerciales y autobuses, Neumáticos agrícolas, para motocicletas, karts y todo terreno.

Estamos comprometidos con la misión de Bridgestone, "Servir a la Sociedad con Calidad Superior". Nuestro objetivo es ofrecer lo mejor para nuestros clientes y para la sociedad, no solo en términos de nuestros productos, servicios y tecnología, sino en todas nuestras actividades corporativas.

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La presencia internacional de Bridgestone Americas incluye subsidiarias de fabricación y ventas ubicadas en Argentina, Brasil, Chile, Colombia, Costa Rica y México, con oficinas adicionales en América Latina y el Caribe que constituyen la división “Bridgestone Americas Tire Operations (BATO-LA)”, conformada por 5 plantas de fabricación de llantas y 3 de renovado en toda la región, 6 oficinas comerciales y administrativas; más de 8.500 empleados y 2.500 puntos de venta en toda Latinoamérica, incluidas las tiendas de la empresa y una extensa red de distribuidores.

Alrededor del mundo, en Bridgestone, más de 140 mil colaboradores estamos enfocados en ofrecer soluciones avanzadas para un mundo en movimiento, aportando nuestra experiencia e innovación para posicionarnos como líderes indiscutibles en Soluciones de Movilidad, guiados por la Esencia Bridgestone y por nuestra pasión por Servir a la Sociedad con Calidad Superior.

Para más información de nuestras posiciones visita:

https://www.bridgestoneamericas.com/en/careers

Bridgestone Americas and its subsidiaries manufacture, sell and service Bridgestone and Firestone and associate brand tires to meet the needs of their customers, maintaining wholesale and original equipment sales operations across a broad line of products, including passenger, light truck, commercial truck and bus, agricultural, motorcycle, kart and off-the-road tires.

We are committed to Bridgestone Group’s mission, “Serving Society with Superior Quality.” Our goal is to offer the best for our customers and to society, not only in terms of our products, services and technology, but in all our corporate activities.

The Bridgestone Americas international footprint includes manufacturing and sales subsidiaries located in Argentina, Brazil, Chile, Colombia, Costa Rica, and Mexico, with additional offices throughout Latin America and the Caribbean that build the “Bridgestone Americas Tire Operations (BATO-LA)” division, conformed by 5 tire manufacturing and 3 retreading plants throughout the region, 6 commercial and administrative offices; more than 8,500 employees and 2,500 points of sale throughout Latin America, including company's stores and an extensive network of distributors .

Around the world, at Bridgestone, more than 140 thousand collaborators are focused on offering advanced solutions for a world in motion, contributing our experience and innovation to position ourselves as undisputed leaders in Mobility Solutions, guided by the Bridgestone Essence and by our passion to Serve to the Society with Superior Quality.

For more information about our positions visit:

https://www.bridgestoneamericas.com/en/careers

Responsibilities

The primary responsibilities of this position are to support inbound customer calls and create the best experience possible while following the policies and procedures of the organization within a highly regulated environment.  

Essential Responsibilities: 

• Handle inbound customer calls
• Ensure you are well informed and know how to answer product related questions
• Ensure you are following all regulatory guidelines for the company
• Ensure you know how to defuse customer escalation
• Ensure you know how you are being measured as a representative and are able to perform to company standards on: talk time, wrap time, first call resolution, availability time, and others as determined in our Performance Management program
• Ensure you are following all company and department policies and procedures

Qualifications

1. English Language and Comprehension proficiency (B2+ or C1 Level)
2. Previous customer service experience
3. Proven track record of professionalism and openness to coaching and feedback
4. Excellent communication skills, both written and verbal
5. Work collaboratively with others to drive positive outcomes
6. Ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict
7. Ability to handle fast paced environment
8. Detail orientation with efficient focus on work activities
9. Working knowledge of Microsoft Office
10. Located within GAM

11. At least 1 year in current position. (internal candidates)

     

     

    Note: All internal candidates must inform and get aproval from their direct leaders about the interest of been part of the process.

 SKILL/KNOWLEDGE  

• Customer service oriented
• Great communication skills
• Effective communicator - verbal & written
• Professionalism and openness to coaching and feedback