Customer Site Glasswash Specialist II

Work Schedule
First Shift (Days)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Reports to the Worcester, MA site and supports the Unity Lab Services. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and diverse service experts have the flexibility and experience to uniquely and dynamically address our customer's laboratory's business needs.

Discover Impactful Work:

The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, material handling and glasswash operations. May also include lab based tasks including reagent preparation. Our specialists work in a variety of dynamic workplaces, allowing us to be a collaborative and growth-based team.

A Day in the Life:

• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and reagent preparation
• Follow work processes as outlined by our written procedures
• Proactively connect with supervisor any customer concerns and/or potential problems
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe
• Engage in process improvement activities
• May perform other responsibilities as assigned by management.

Keys to Success:

Education

• High School Diploma, or equivalent required.

Experience

• 1-2 years in equivalent experience preferred, preferably within a laboratory setting or services.
• Customer service skills with demonstrated verbal, and written skills required.

Knowledge, Skills, Abilities

• Strong interpersonal skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding Thermo Fisher Scientific's values.
• Possesses a forward-thinking and customer-centric drive and the interpersonal skills to collaborate with various levels of personnel in an inclusive environment.
• Must possess operating skills to use handheld scanners and learn to enter data in various systems as needed, as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.
• Works primarily at customer sites, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• In certain areas of the building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
• Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, etc.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!