Customer Success Manager

Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions.

This is an opportunity to work with Central Europe’s Enterprise companies, such as adidas, Booking.com, FIFA, Ubisoft, and more, and be AppsFlyer’s eyes and ears with the clients. Help them with their issues and achieve their business goals. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful by using our solutions.

Please submit your CV in English only.

What you’ll do:

• Manage clients’ accounts on all levels: technical, business, support, product and help them succeed in their goals
• Onboard new customers
• Provide client training and webinars
• Provide client feedback internally
• Handle new feature releases
• Help clients adopt new and existing features
• Run business reviews and connect with client’s decisions makers
• Retain and upsell existing clients

What you have:

• Experience in customer success, account management, or a similar client-facing role, ideally within a SaaS or tech environment
• Web marketing and digital advertising experience
• Technical background and analytical experience
• Advanced proficiency in written and spoken English
• Ability to thrive in a fast-paced and dynamic work environment
• Willingness to travel a few times a year for clients and/or conferences

Bonus Points:

• German speaker
• Mobile marketing or analytics experience
• Product management sense/familiarity
• Technical background in SDKs, APIs, SQL, Mobile App Tracking

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO