Customer Success Specialist - Kelowna

Who you are:

• Service Obsessed - it’s about proactive, personalized, efficient help that builds relationships!
• Master of Details - essential for troubleshooting and making sure we’ve answered all questions accurately.
• Relationship Builder - highly empathetic and strong interpersonal skills.
• Tech-savvy - interest and curiosity in how things work, passionate about new tech tools and sharing tips & tricks with other people.

What you bring to the table:

• You have a passion for customer happiness and an upbeat, engaging personality.
• You’re prepared to wear multiple hats while owning all customer service platforms.
• You have a strong dedication to excellence in everything you do!
• You possess superb verbal and written communication skills.
• You possess organizational skills and are able to deal with information coming from different sources at once.
• Change isn’t just a 6-letter word, it’s something you embrace and aren’t afraid of new challenges
• You enjoy working closely with a great team to create an extraordinary user experience.
• You are flexible with scheduling to ensure optimal coverage for customers within US and Canada, coast-to-coast.
• Knowledge of Zendesk and other SaaS productivity tools.
• Frontend or backend development understanding.
• Integrative health knowledge or understanding of any certifications around wellness.

What you'll do:

• Collaborating with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
• This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
• Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
• Building sustainable relationships of trust through open and interactive communication
• Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
• Coordinating closely with your teammates to ensure support is covered during all business hours
• Gathering trends in issues and feedback and reporting them to your supervisor
• Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

What we can offer you:

• While this position is a completely virtual one, we are only pursuing candidates in Kelowna and surrounding cities.
• Ability to work Wherever You Work Well*
• Half (Flex) Day Fridays 
• Flexible Paid Time Off program
• Fullscript’s RRSP match program
• Stock Options
• Custom benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends
• Training budget and company-wide learning initiatives Employee Wellness Programs (including no meeting Wednesday) 
*Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both.