Customer Support Representative

Customer Support Representative

Xyleme is seeking an Customer Support Representative to join our team. This position is an excellent opportunity for candidates looking to get their foot in the door with a very exciting and rapidly growing company. If you are looking for a company that rewards hard work with financial and professional growth opportunities, then we want to talk to you!  

The Customer Support Representative role is a six-month training program. You will be exposed to different areas of the organization and become a product and industry expert. Upon successful completion of the training program, you will have the opportunity to pursue your interests and competencies in various areas of the organization including customer account management and software implementation services. 

Primary Responsibilities: 

• Build & maintain relationships with clients  

• Maintain high-volume email correspondence  
• Develop product, company and industry expertise 
• Deliver support via email, phone, video conference, and through documentation of solutions using case management software  
• Provide troubleshooting, coordination, issue resolution and follow-up related to cases submitted by our customers 
• Participate in customer training sessions 

• Review, update and maintain customer account records 
• Maintain open lines of communication with Customer Success, Product and Sales to ensure the customer voice is heard throughout the organization  
• Assist with general administrative duties as needed  

What we’re looking for:  

• Driven to learn and expand personal knowledge base 

• Excellent computer skills – MS Outlook, Word, Excel, PowerPoint  
• Ability to multitask 
• Team player 
• Strong work ethic  
• Excellent communication skills (written and verbal)  

• Strong ethics and integrity  
• Great organizational and time management skills  
• Detail-oriented  
• Bachelor’s degree required  

Benefits/Perks: 

• Competitive Salary 
• Health, Dental and Vision Insurance 
• Employer-matched 401(k) plan 

• Attractive paid time off policy - Open/Flexible vacation policy 

Compensation 

• Salary: $40,500  

You will be eligible for up to $10,000 annual salary increase through successfully completing the training program over your first six months of employment. 

About Xyleme:  

Xyleme is a market leading cloud-based provider of content management specifically built to transfer institutional knowledge faster. The Company’s proven software manages the entire content lifecycle process- improve productivity, enable sales and growth initiatives, ensure compliance, and drive optimization to employees and stakeholders across the extended enterprise. Xyleme’s product suite (Create and Syndicate) has won numerous industry awards and is used by the world’s leading Fortune 500 brands across every major industry vertical including: 3M, Cisco, Christus Health, Dunkin Brands, TMobile, and VMWare.  

With a recent capital investment from Bow River Capital, Xyleme has been afforded the opportunity to invest in initiatives aimed at accelerating growth and delivering on market leading innovation, and to scale operations globally across every dimension.