CX Content Developer

The CX Content Developer is responsible for creating, editing and managing various types of training content and partnering with all teams to provide necessary training and materials. We need a rock star candidate who can dig deep with business leaders to determine training needs then create a plan to accomplish those training needs. The CX Content Developer will be expected to create and maintain training material and process documentation as well as facilitate trainings. The individual we're looking for should communicate at a very high level and possess advanced writing and computer skills.

WHAT WE NEED FROM YOU

Must Have Qualifications:

• Advanced experience with Microsoft Word, PowerPoint, and Canva
• Proficiency with Microsoft Excel
• Strong written and verbal communication skills with the ability to effectively communicate at multiple levels in the organization.
• Results-oriented, with the ability to complete assignments on time and manage multiple priorities concurrently.
• Ability to explain complex information in clear, concise terms.
• Strong collaboration with team members and business leaders
• Must be detail oriented.
• Actively seek coaching and feedback
• Maintain a positive attitude and exude confidence.
• Exceptional work ethic
• Strong internal client service skills
• Approach tasks, projects, and leader requests with a "Yes Mentality"
• Experience developing and/or facilitating training material.
• High School Diploma

WHAT YOU WILL BE DOING

• Partner with Training team members and Business Leaders to develop training that meets the needs of the company, teams, and learners.
• Design and develop several different trainings for various roles throughout the organization by creating course designs, job aids, participant guides, and PowerPoints.
• Create assessment tools to measure the knowledge of the learner at the end of the training, engagement of the class, and performance.
• Seek training evaluation and feedback to continuously improve training programs and material.
• Develop content including technology announcements, surveys, and more.
• Analyze metrics to identify additional training opportunities.
• Facilitating Initial, Ongoing, and Continuous Improvement training for various roles

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor cafe with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.