Dashboard Deployment Lead

Job Description:

Ferring+You

Responsible for developing, overseeing and implementing commercial dashboard in collaboration with commercial organization. Optimization and adaptation of dashboards on global, regional and local level as required. In this role, collaboration with cross-functional team as well as with IT is important to ensure seamless integration of CRM systems, data accuracy and user adoption. The responsible person requires strong project management skills, technical expertise in dashboard set-up and knowhow of CRM tools as well as the ability to drive implementation and process improvements across the organization.

Your day at Ferring 

• Design and deploy robust dashboards to track sales performance, customer insights and marketing metrics such as market share, brand visibility, market presence etc. in the commercial area, but also in other functions of business operations.

• Communicate with and manage stakeholder to align the deployment with business objectives. Collaborate with key stakeholders in franchises, functions and affiliates to gather requirements for the KPIs and to determine the dashboard needs.

• Ensure the KPIs for commercial business are well captured and defined. Ensure they can be delivered based on the data and the systems available across the global reach.

• Implement data visualization best practices to create user-friendly and insightful dashboards on global, franchise, regional levels, explore also localization of global KPIs with key countries.

• Monitor and analyze dashboard data to identify trends, insights and areas for improvement. Synthesize the key insights and discuss with stakeholders.

• Train and support team members on how to use and interpret the dashboard data if required.

• Ensure data accuracy, integrity and security with the dashboard systems and distribution.

• Continuously optimize and enhance dashboards based on feedback and changing needs in the commercial organization.

• Plan and oversee the implementation of dashboards with the current CRM. Define the respective requirements, configurations, workflows, processes in collaboration with key business partners.

• Stay informed about industry trends and emerging technologies in data visualization and dashboard tools.

Behind our innovation…There’s you 

• 5+ years in data analytics, sales force effectiveness, CRM or digital area, ideally within the healthcare or a similar industry (consulting, financial or IT services).

• A degree (or equivalent) in marketing, engineering, IT or similar area is required. IDM or CIM certified ideal. MBA a strong plus.

• Proven track-record of analytical skills and data visualization: proficient in analyzing and interpreting CRM data to create meaningful dashboards as well as the ability to present data in a visually appealing and understandable format.

• Clear understanding of the limited data availability in the pharmaceutical industry and mindset to deal with this ambiguity.

• Willingness to also "roll-up the sleeves" and get things done.

• Technical proficiency and knowledge of dashboard tools to design, develop and maintain dashboards.

• Strong verbal and written communication skills to convey complex data and insights to stakeholders.

• Problem solving capabilities to identify and address data-related challenges, systems-related limitations and respective impact on dashboard performance.

• Communication skills to manage various stakeholders, collaborating with cross-functional teams.

• Listening skills to understand the needs of the commercial stakeholders.

• Strong commitment to deliver on time and with the right quality.

• Willingness to continuously learn and adapt in a changing environment.

Main Competencies

• Data driven

• Strong analytical skills

• Technically savvy

• Problem solver

• Good synthesis and communication skills

• Doer who can deliver and go the extra mile

Location:Ferring Service Center Portugal