Desktop Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Desktop Systems Engineer ensures global standardization of IT desktop design, analysis, evaluation, testing, debugging and implementation of programs supporting company business processes and operations. The Desktop Support Engineer analyzes, installs, acquires, modifies and supports operating systems. This role will also plan and direct the analysis of business problems to be solved with automated desktop systems.

• Ensure effective end user device support of laptops, desktops, mobile phones, and peripherals;
• Establish global image;
• Develop processes to efficiently and accurately set up hardware for new hires and replacement equipment;
• Troubleshoot high-level hardware and software applications in a Microsoft Windows environment

Responsibilities:

• Ensuring global AD standards;
• Microsoft Intune/Autopilot engineering as we deploy applications in a worldwide environment
• Define global standards for client backups,
• Manage desktop encryption standards;
• Enforce desktop hardware and software standards
• Maintain standard operating systems, endpoint protection, and hardware destruction standards;
• Manage all ITSM solutions,
• Drive adoption of MDM, application packaging, vulnerability management, software distribution, and remote desktop management;
• Ensure software compliance. 
• Establish a global standard for training environments.

Required Experience & Skills:

• BS in Computer Science, Engineering, or related technical field
• Solid familiarity with conditional access
• Solid familiarity with PowerShell
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP
• Knowledge around RDS, Group Policy, Windows Firewall, MS Defender, LAPS
• Experience working in both a cloud native and hybrid Active Directory environments
• In depth experience with Intune, Autopilot, M365, Entra required
• Strong communication and interpersonal skills;
• Ability to work independently and with strong time management skills;
• Must be customer-service oriented;
• Maintain consistent work hours;
• Experience with support of a global environment preferred;
• Solid problem solving and analytical skills;
• Good communication skills (written and verbal);
• Self-starter who continually develops and broadens their skill set;
• Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
• Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
• Works with other IT and software development teams to ensure technology process and support integration;
• Organization and documentation skills;
• Previous experience with Beyond Trust Privilege Manager a plus
• Experience with Flexera SVM and FNMS a plus

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