Desktop Support Engineer

Job Description

Responsibilities

• Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned.
• Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.).
• Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement.
• Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined.
• Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements.

• Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy.
• Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based).
• Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc.
• Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues.
• Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required.
• Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc.
• Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro.
• CCNP Equivalent Certifications with around 5 years' experience.
• Should be able to Multitask & involve in multiple projects at a time.
• Take lead and participate in S0 calls and Outages till resolution

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