DGM EMS - Methods ( PCBA)

KEY RESPONSIBILITIES

1. Offer Quality :

a. Support EMS vendors to deploy systematic reduction of end-to-end non-quality top contributors that can lead to customer complaints: incoming part quality, in-process/manufacturing quality, outgoing quality, surveillance test.

b. Execute annual quality plan in collaboration with the LoB to achieve part/ sub-assemblies or product robustness in quality and application.

c. Define Quality Standard at EMS side and ensure execution of improvement plan (Ex: testing equipment such as 3D AOI)

d. Support on OCP validation and ensure the best-in-class choices of industrialization are applied.

e. Ensure close follow up on all customers & Schneider Audits and review progress on opened actions.

f. Indicators: DPMe, U-BOL, other

2. System and Processes:

a. Act as the main quality contact window towards all Schneider entities interacting with the EMS vendors and ensure communication channels are well established for both warm and cold loops.

b. Set up required communication platform when needed such as: 8D reviews, QA action plan, etc.

c. Cooperate with procurement (SQLD) & related Schneider entities to define Annual quality planning, setting of priorities and allocation of resources with full alignment to LoB's priorities and to the cluster and CS&Q function Hoshin.

d. Continually design and execute data collection to facilitate analysis hence enabling formulation of action plans to resolve operational and systemic issues (ex: Digitization).

e. Continuously benchmark with other entities to drive excellence.

3. Tools:

a. Support EMS vendors on Issue occurrence prevention via rigorous application of the FMEA tool.

b. Drive EMS vendors to widely and consistently use 8D methodology to prevent issue recurrence.

c. Indicators: FMEA RPN, 8D Assessment Score

4. People Competency and Network Development:

a. Identify and elevate the competency/skill of the network.

b. Coach the network in the use of FMEA and 8D tools.

c. Promote customer centricity culture in the organization via roadshows, awareness campaigns, Customer Day etc.

d. Develop the network and encourage inter-entity benchmarking and best practise sharing.

e. Help the CS&Q network to overcome barriers to achieving goals and ensure execution of strategies in line with regional priorities.

5. Network Animation:

a. Work with the internal stakeholders to identify pain points and systemic issues that can lead to customer dissatisfaction.

b. Lead or actively participate in global projects to improve: Offer Quality, competitive lead-time and overall customer experience in using the products/equipment (including application).

c. Act as the primary interface when facing external and/or customers complains

d. Leverage existing organisation to influence good practices deployment in the upstream supply chain (ex: at suppliers)

Schedule: Full-time
Req: 00963O