Director - Client Onboarding Product Owner (Wealth Management)

Company Profile:
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley India, we support the Firm's global businesses, with critical presence across Institutional Securities, Wealth Management and Investment management, as well as in the Firm's infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there's ample opportunity to move across the businesses.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Division Profile:
The Wealth Management Platforms organization manages digital platforms and experiences across the Advisor, Workplace and Direct channels, ensuring that our capabilities lead the industry and are delivered and integrated seamlessly.

Position Summary:
We are seeking a talented and motivated digital product manager to join the Morgan Stanley Wealth Management Platforms team. As a product owner, you will inform direction and contribute to the creation and on-going success of the latest digital solutions for our clients.

Key Responsibilities:
Key responsibilities will include but will not be limited to the following:
>Provide daily support to Financial Advisors, Support Professionals and Operations teams.
>Respond to inquiries via phone, email and internal systems.
>Analyze Field inquiries and determine training and education solutions.
>Document and analyze system issues; develop and write requirements (JIRA).
>Support multiple products and workstream simultaneously including but not limited to: Client Onboarding, New Accounts, eSign, regulatory including Enhanced Due Diligence (EDD), Know Your Client (KYC), SEC Regulation Best Interest (Reg BI).
>Partner with internal teams to delivery excellent customer service.
>Assist with audits and Risk and Control Self Assessments (RCSA).

Experience:
>Bachelor's degree required.
>A minimum of 3 - 6 years of experience in Client Service and Product Management, preferably in the financial services industry.
>Series 7 a plus.Required Skills:
>Strong customer service skills.
>Strong analytical skills.
>Strong presentation skills.
>Experience working in an Agile development environment.
>Excellent communication skills, including the ability to present complex information in a clear and concise manner.
>Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.

Registration Required:
>None

EOE M/F/D/V Committed to Diversity

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.