Director, Lab Services Operations

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

Location/Division Specific Information

Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.

Position Summary

The Director will have oversight of the Site Services Operations across multiple sites in Richmond, VA and Middleton, WI. Site Service Operations includes Sample Management, Materials Management, and Technical Training. The Director will ensure a high level of support, service, reliability, and collaboration with internal departments. Monitors workload and key performance indicator metrics as well as analyzes data to surface inefficiencies and inform solutions. Investigates and resolves process deviations regarding supply chain and couriers or other site services related issues. Oversees subject matter experts in the software used in the departments and information flow through the business.

This is a large-scale Bioanalytical operation in a fast-paced CRO environment. The role is key to supporting our business goals by driving transformation through collaboration and innovation. This individual will utilize strong change management and leadership skills to improve operational processes and efficiencies in a regulated laboratory environment while integrating business development, research & development and quality assurance functions for optimal performance within the labs. Initiates and leads high level organizational meetings to define future strategic initiatives.

Key Responsibilities

• Leads cross-functional, site-based and regional teams across labs including Sample Management, Materials management, Technical Training, and other key operational groups to meet key performance and lab metrics.
• Leads and directs globally ensuring workload is completed in an accurate and timely manner. Reviews workload metrics to manage staffing levels appropriately and advises senior management on future needs.
• Makes departmental decisions and ensures the decisions align with the overall business needs and strategies. Acts as the department contact during sponsor audits. Presents the department work, processes and metrics. Works with teams to ensure departments are audit ready.
• Manages site Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
• Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
• Champions Practical Process Improvement, driving continuous higher levels of process improvement, customer satisfaction and profitable growth at the site.
• Reviews department processes, training, SOPS etc. Ensures that all appropriate training takes place for new hires or process changes.

• Initiates & leads high level organizational meetings to define future strategic initiatives. Provides support to the Executive Management Team Members regarding policy and strategy.
• Performs financial analyses to improve cost efficiency of support departments. Provides business updates to senior leadership.
• Sets operational standards/goals and directs the implementation of departmental goals and policies. Oversees resource allocation including space, capital equipment and scientific instrumentation.

Education and Experience

B.S. in Biological Sciences or related degree. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 12+ years) or equivalent and relevant combination of education, training, & experience. 5+ years of management responsibility.

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!