Director, Law Firm Attorney Management

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• Lead, mentor and develop a diverse team of in-house, co-counsel attorneys, and network attorneys, ensuring our attorneys have the support needed to engage effectively and deliver high legal quality.
• Manage day to day operations of attorney service delivery, including offering second legal opinions to attorneys, managing client escalations and giving legal professional judgment and effective advice.  
• Establish and maintain clear and specific attorney service delivery standards aligned to overall business goals. Analyze data and metrics to assess performance and identify areas for improvement across quality, compliance, efficiency of service, and process adherence. 
• Be a strong partner and ally to our Fulfillment Operations Leader, helping to inform process optimization and efficiency improvements.
• Partner with Attorney subject matter experts to establish legal quality standards, and control mechanisms to track adherence across our attorney team. 
• Serve as the voice of the attorney with cross-functional partners, ensuring that attorney feedback and legal requirements are reflected in new attorney product development, tools and platform launches, and workflow optimizations. 
• Drive initiatives aimed at enhancing the external reputation and presence of the law firm. Serve as an ambassador for our law firm and product offerings. 
• A visionary thinker, with an ability to move seamlessly between strategic thinking and tactical execution, ensuring the customer is at the heart of our decisions to elevate the law firm and future attorney service offerings. 
• Facilitate training and continuing education opportunities for attorneys to keep abreast of legal developments and enhance skill sets.
• Stay connected to relevant legal and regulatory news and industry trends and share learnings with broader law firm and key partners.
• Be a custodian of culture for our attorney team, partnering with support functions to drive engagement, development and continuous learning initiatives.

• Current license to practice law in a U.S. state. JD or equivalent with 10+ years of relevant legal experience and at least 3 years of experience in a management or leadership role
• Legal practice experience and expertise in Intellectual Property legal matters, especially Patents and Trademarks.
• Experience leading and elevating high volume teams
• Deep understanding and expertise in legal compliance and ethics
• A deep understanding of traditional business metrics (revenue, retention, cost of labor, margin) and innate ability to build plans to influence those metrics on both the short term and long term
• Proven ability to set goals and key results that drive business outcomes. Ability to translate these goals into tactical actions and milestones to ensure successful completion.
• Experience working with tools and technology that enhance legal service delivery.
• Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit  Participation and  Right to Work pages.

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