Dynamics 365 BC Functional Support Consultant

Who is sa.global

sa.global addressesindustry challenges through vertical-focussed solutions. Leveraging moderntechnologies like AI and Copilot, we empower organizations to make intelligentdecisions and act faster. Our solutions and services are 100% based on Microsoftbusiness applications and the Microsoft Business cloud, and benefit advertisingand marketing, accounting, architecture and engineering, consulting,homebuilding, legal, and IT services companies. Through our industry-firstapproach, we want to put solutions in the hands of people closest to theproblem to enable organizations to act faster and make intelligentdecisions.

Over800,000 users in 80 countries around the world relyon sa.global's industry-focused expertise to gain value faster, adaptquickly to changes, and build for the future. We have 30+ years of real-worldexperience, we are an 11-time winner of the Microsoft Dynamics Partner of theYear Award, and we’ve been a part of Microsoft’s elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries.

For moreinformation, visit www.saglobal.com. 

Why Choose sa.global 

Open,flexible, vibrant, collaborative, and diverse – these are just some of theterms that our employees use to describe the culture at sa.global. We believeand encourage innovative and dynamic thinking. Our culture and values give usthe extra edge to help us scale greater heights.

Led byour Core Values: Agile, Capable, andCommitted, which form an integral part of who we are, we constantlystrive to provide an inclusive work environment. Our employees come from variedcultural and social backgrounds, and we strive each day to work towards makingsa.global a great place to work.

About the Role

sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Business Central (BC) Functional Support Consultant to join our dynamic consulting team in APAC! You can be located in Indonesia, Malaysia, or Philippines. As a D365 BC Support Consultant, you will be relied upon to manage all incoming support issues, triage, and work with other resources to resolve, as necessary.

We offer a career with growthopportunities in a dynamic, collaborative, and supportive organization. We alsohave a strong and ethical working culture. If you'd to work with a team that ispassionate about their work while also having a good sense of fun, you mighthave just found what you are looking for!

Areas of Responsibility

• Be our primary contact for a list of Microsoft Dynamics 365 Business Central clients
• Maintain issue status and communication on open issues with the client
• Ensure clients get a reasonable response to their request as per sa.global’s published support offering
• Investigating cases and provide consulting services for multiple clients
• Provide development support for customer requests and quoting for any custom work
• Ensure recording and ongoing monitoring of all incoming request issues in the support system
• Ensure timely responses to client requests for support, according to urgency of the issue and SLA
• Assist clients with resolving issues
• Escalate support requests as required
• Report weekly to the Team Lead on the status of all issues
• Prepare written technical specifications for modifications undertaken
• Perform testing and quality assurance
• Liaise with product vendors on any issues relevant for our customers or sa.global
• Ensure the accuracy and consistency of information processed from within sa.global
• Maintain a professional standard in the workplace and represent the company at all times in the best possible professional standard
• Ensure timesheets are entered accurately on a weekly basis
• Ensure sa.global standards, methodologies, and conventions are complied
• Collaborate with our Global support teams

Skills and Experience

• Experience in troubleshoot issue related to Microsoft Dynamics 365 BC
• Have excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues
• Knowledge of underlying of Microsoft technologies (SQL, Data analysis, reporting services) desirable
• Have ability to work in both a team environment and on an individual basis in a motivated manner
• Positive attitude and patient
• Good time management and documentation skills
• Excellent communication and analytical skills
• Excellent written and spoken in English
• Willingness to learn and be challenged
• Good presentation and training skills
• Enthusiasm to help Customers succeed
• Constant motivation for learning and development, diligence, and responsible attitude
• Ability to resolve problems independently using an analytical approach
• Ability to focus on achieving results
• Ability to deal with clients in a professional manner
• Business processes knowledge of multiple industries is a plus
• Bachelor’s or advanced degree in a science- or technology-related field (preferred)
• Experience in Windows Server Setup, Configuration, and Installation is an advantage
• Microsoft Certifications for Microsoft Dynamics 365 BC is an advantage