Education Specialist

This is a Remote Role 
The Role:
The Education Specialist supports learners in AAPC courses primarily via email and occasionally via phone. The specialist acts as a subject matter expert (SME) in creation and revision of AAPC content and resources. 
Responsibilities:

• Support AAPC learners in Practicode, self-paced, and other online courses
  
  • Instruct and encourage learners by accurately answering questions via email and phone
  • Provide excellent customer service at all times; be respectful, courteous, positive, and professional
  • Manage multiple inboxes, responding to all emails within 48 hours
• Create and maintain educational content
  
  • Apply expertise in creating and maintaining AAPC’s content library
  • Author, update, and edit text, assessments, lectures, assessment questions, practical application activities, and presentations
• Collaborate with a team of internal and external experts
  
  • Positively contribute to AAPC’s well-established team of coding educators in providing industry-best training and membership experience

Experience You’ll Need:

• High School Diploma (Bachelors preferred)
• 5 years of medical coding experience
• Teaching/training experience
• Excellent written and verbal communication a must
• Excellent Organizational skills; able to prioritize workload and complete tasks effectively
• CPC Certification required
• Commitment to accuracy; attention to detail
• Pleasant and cooperative attitude with team-oriented disposition
• Computer literacy (MS Office applications, in particular)

Physical requirements:

• Prolonged sitting at a desk and working on the computer 

About AAPC:
AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare.
AAPC Values:
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
What we Offer:

• Compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• Remote/virtual-office consideration

AAPC is an Equal Opportunity Employer.
This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth.