Engineer III, Field Service

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Field Service Engineer - Surface Analysis (XPS)

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that impact our lives.

Role: Field Service Engineer - Surface Analysis (XPS)

Location: Cambridge, Birmingham, London, Hemel Hempstead

How will you make an impact?

Do you want to join a company known as a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry.

You will become a part of the UK Materials and Structural Analysis Field Service team, servicing XPS Surface Analysis Equipment. You enjoy being on the road and can expect to be travelling up to 50% of your time outside of the UK. This will be to our customer sites within the United Kingdom and Europe.

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organisation is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

What will you do?

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management
• Training customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful using their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures

How will you get here?

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
• You must be able to freely travel throughout Europe
• Analytical trouble shooting and problem-solving abilities
• Excellent hand-eye coordination and manual dexterity
• Excellent interpersonal skills in English, verbal and written
• Independent, service-minded individual who can converse with customers at all academic levels
• Highly organised, self-sufficient and motivated individual who is adept at administration
• Knowledge of Surface Analysis equipment is an advantage
• Clean Driving license required