ETM Customer Support Engineer

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Are you our next Arista ETM (Edge Threat Management) Expert?
If Sherlock is your middle name and you love a good puzzle, send us your skillset, and let's investigate together! The Untangle customer support team seeks an energized trouble-shooter who is committed to making an impact with our customers. Are you an enthusiastic, detail-oriented Support Technician with a passion to help customers? If you have network security and support experience and are looking to learn and grow in a role, this position is for you.

Who You’ll Work With

This is not your standard drone/high turnover tech support job. The team consists of highly motivated, smart, hard-working folks with a sense of humor. We believe the person answering the phone should completely understand our product and be able to solve the customer’s problem 99% of the time.... with a smile. Our solutions and smiles transmit through emails, telephones, and even osmosis. Integrate with our team and join our Fun-tangle Family.

Arista ETM is an innovator in cybersecurity for the below-­enterprise market, safeguarding people’s digital lives at home, work, and on-­the-­go. Arista Edge Threat Management is an integrated suite of software and appliances that provides enterprise-­grade capabilities and consumer-­oriented simplicity, bringing a new generation of smart security to homes and small-­to-­mid-­sized businesses. 

What You’ll Do

• Provide technical support for a variety of Arista ETM network security products
• Provide customer training, system optimization, system conversions
• Create and maintain online documentation
• Recognize, document, and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.

Qualifications

• Ability to communicate clearly and professionally, both verbally and in writing.
• Have a pleasant, patient, and welcoming attitude.
• Strong decision-making and analytical abilities.
• Detail-oriented.
• Excellent time management and organizational skills.
• Ability to work well within a team.

We need you to have:

• Advanced understanding of networking (IP routing, Port, Protocols)
• 1+ years of experience in a customer support/help desk capacity
• Knowledge of all operating systems
• Associate degree in related field or equivalent experience

 Be Great If You Have:

• 2+ years experience providing technical support in a B2B organization

Additional Information

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.