Field Service Engineer

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location:

The ideal candidate will reside in or around the San Francisco Bay Area in California.

How you'll make an impact:

Field Service Engineers (FSEs) are considered "remote" colleagues since they commute daily to customer sites to provide service. As such, FSEs are provided with a Company (Fleet) vehicle to allow for daily travel to multiple customer locations in their defined service area. Overnight travel up to ~10% is required to service customers and participate in training programs.

You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. You will provide advanced services on laboratory equipment, including the following:

• Repair, install, and maintain a variety of laboratory equipment products including temperature control, incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed
• Schedule and complete detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment
• Submit expenses and manage trunk stock inventory in a timely and accurate manner

Education

• Associate degree in Electronics or Engineering or High School Diploma or GED equivalent with 3 years of related experience. Bachelor's Degree in Engineering or Electronics preferred.
• Accredited trade school certification- HVAC/R or Electronic Technician preferred

Experience

• A minimum of 3 years of experience repairing electrical, mechanical, medical, or laboratory equipment. Knowledgeable with basic test tools such as digital multimeters, thermometers, hand tools, and power tools
• A minimum of 1 year of customer facing experience
• Maintain a valid driver's license and safe driving record
• Refrigeration experience is a plus

Knowledge, Skills, Abilities

• Action Oriented - tackles opportunities and challenges with a sense of urgency, high energy and passion, and consistently meets deadlines
• Strong Customer Focus - builds positive relationships and delivers customer-centric service
• Ability to operate computers, smartphones, and related software efficiently
• Effective interpersonal skills; ability to prioritize multiple priorities with minimal direction
• Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources

Compensation and Benefits
The hourly pay range estimated for this position based in California is $34.61-$43.75.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards