Field Service Engineer II, Bay Area

Quanterix is a company that is digitizing biomarker analysis with the goal of advancing the science of precision health. The company’s ultra-sensitive detection solution, Simoa, has the potential to change the way in which healthcare is provided today by giving researchers the ability to closely examine the role of biomarkers in the continuum of health to disease. Quanterix’ technology is designed to enable much earlier disease detection, better prognosis, and precise treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas, including oncology, neurology, cardiology, inflammation, and infectious disease.

We are looking for an experienced and highly motivated Field Service Engineer II in the San Francisco Bay Area. We are seeking a talented, highly motivated, self-starter to join our field-based service organization. After the completion of our training program at corporate headquarters and field-based training, you will be joining a determined team of individuals dedicated to providing top tier customer service that is enabling our customers to reach unprecedented levels of proteomic detection with Quanterix Simoa Technology.

What You’ll Do:

• Perform onsite installations, IQ/OQ, maintenance, and repairs of complex high sensitivity scientific instrumentation in assigned geographic area, as well as outside territory as needed
• Independently coordinate and maintain preventative maintenance schedule of assigned assets
• Independently coordinate with internal support team, management, and colleagues to ensure service repairs, and expedite as needed
• Independently manage expense account, service tool calibration, and individual trunk stock inventory
• Proficient on one Quanterix platform with the ability become adept on a second
• Serve as a field trainer for colleagues, as needed
• Utilize CRM technology to document, log, and capture clear and concise account of service events
• Partner with regional sales and field application teams to ensure a high-quality customer experience
• Train customers on basic system operation and recommended end user maintenance
• Direct customer inquiries to proper channels to ensure resolution
• Promote Quanterix technology and products to customers and to the general industry

What We’ll Expect From You: 

Basic Qualifications: 

• 2 -5 years Field Service Engineer experience 

Preferred Qualifications:

• Associate degree (A.S.) in Electronics 
• Basic lab experience  
• Salesforce experience
• Valid driver’s license 
• Valid passport or eligibility to acquire. International travel may be required 
• PC proficient with Windows, Microsoft Office and Adobe 
• Compliance with customer laboratory conduct and safety protocols 

Skills and Abilities:

• Proven effective interpersonal skills and the ability to establish positive customer rapport 
• Travel overnight up to 50% based upon business needs 
• Prioritize activities to support customer install base 
• Work collaboratively with others, as well as independently 
• Compliance with customer laboratory conduct and safety protocols 
• Ability to adapt to changing environments and multitask in fast-paced environments 
• High mechanical aptitude for problem solving 
• Strong written and verbal communication skills 
• Visit corporate headquarters (Boston, MA, USA) twice per year 
• Flexible schedule 
• Ability to lift assemblies up to 50lbs 
• Ability to work in tight constricted areas 
• Ability to bend, squat, reach, and kneel 

Why You’ll Like Working For Us:

Our Technology: Quanterix’ technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com.

Our Commitment to Employees: At Quanterix, we take pride in our employees' incredible work ethic, and we want to reward and recognize that by offering competitive compensation and a 401k plan with an employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are awarded Equity, and we have an Employee Stock Purchase Plan, a Performance Bonus, and 1:1 Financial Counseling/Planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day!

Quanterix is committed to a Diverse and Inclusive workplace. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Salary range $84,500 - $110,000 

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