Fraud Analyst

This role will be based in either Poland or Spain.
Reporting directly to Head of Financial Crime (Working closely with FinCrime, Product and Data teams).

• Monitoring and analyzing fraud patterns, transactions and information 
• provided by 3d party vendors (fraud detection, prevention and management systems), anomaly-alerts investigation 
• Designing and collaborating with the wider team on operational best practices of the fraud detection, prevention and management processes and frameworks
• Work closely with data in order to effectively analyze patterns and come up with solutions (fraud rules)
• Exercises judgment to diagnose, identify and solve problems within fraud rules and systems
• Be involved in ad-hoc crypto payments & investigations related projects
• Review fraud alerts & spot new activities patterns
• Run reports and collaborate with product and data team
• Closely work with Fraud Investigation Team Lead and Head of FinCrime on constant improvements of fraud operations procedures and fraud rules

• 2+ years of experience at a payments processor, cryptocurrency exchange, card acquirer or bank (risk or fraud department)
• Strong knowledge of Visa and Mastercard tools - AVS, 3DS, etc
• Strong knowledge of Visa and Mastercard Fraud and Chargeback Monitoring Programs 
• Strong knowledge of Excessive Fraud and Chargeback Merchant Compliance Program
• Experience with high risk industries and alternative payment methods (Apple Pay, Google Pay, Samsung Pay etc)
• Experience with fraud detection, prevention and risk management within the crypto space
• Experience with friendly fraud and chargeback reason codes
• Analytical, innovative, problem solving and decision making skills
• Ability to function well within a fast paced, ever changing environment
• Ability to take initiative and own projects to completion
• Proficient English (both written & verbal)
• A working knowledge of SQL would be an advantage (looker.com)
• Strong oral/written communication and presentation skills
• Strong ability to effectively communicate with internal and external stakeholders
• Different payment methods knowledge including ACH
• Strong eye for detail and investigative related experience
• Located in Poland or Spain

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.