Front Desk Operations

Job Title

Front Desk Operations

Job Description Summary

The Office Administrator role is primarily to provide professional and positive impressions of Cushman & Wakefield to clients and other visitors, whether that be over the phone, through written correspondence or in person interactions. Additionally, this team member plays an important role in day-to-day office functions and overall operations goals and initiatives. Office Administrator is responsible for various tasks involving, but not limited, to sending office communications, on and off boarding duties, event planning and execution, and maintaining updated records and resources.

Job Description

• Provide excellent customer service when welcoming and directing visitors, clients, and vendors
• Announce and direct visitors, clients, and vendors as required
• Answer all inbound calls for the San Diego area in a professional manner
• Route all inbound calls, voicemails, and mail promptly & efficiently
• Take pride in the quality and accuracy of completed and ongoing projects
• Maintain reception area, conference rooms, pantry, lobby, and other common areas, keeping them presentable, stocked, and functional
• Act as the point of contact for all front of house technical accessories - assisting with self-serve schedulers, media devices, video conferencing, etc.
• Provide a proactive and solution driven approach when presented with challenges and issues
• Assist with the pantry and office supply inventory and ordering as required
• Assist with creating and maintaining all front desk reference materials as needed to ensure efficient and consistent support for our employees, visitors, and guests
• Communicate facilities issues promptly to appropriate teams
• Assist with various activities throughout the office to ensure efficiency and maintain compliance with company policies
• Carry out signage process from handling team requests, communicating with vendor, through processing invoices
• Receive inbound checks, process payments, and notify teams as needed
• Process company credit card charges, maintaining records for procurement and compliance requirements
• Assist with a variety of administrative support tasks for Brokerage teams throughout the office
• Engage with marketing and other vendors when needed and act as a key resource for the local operations team

Other Skills & Requirements:

• High school diploma
• 3+ years of experience (real estate services, travel/hospitality or management consulting experience is preferred)
• Working knowledge of general office procedures and policies
• Strong written and oral communication skills, including professional telephone manner
• Ability to effectively manage and prioritize multiple tasks while in a fast-paced environment
• Ability to provide continuous coverage of the phone and front desk
• Advanced computer proficiency (e.g. Word, Excel, PowerPoint) with ability to prepare detailed documents, presentations and reports withing a deadline driven environment
• Ability to work autonomously and take initiative
• Physical Requirements - Ability to sit or stand for prolonged periods of time and ability to travel throughout the office suite
• An interest in developing a comprehensive understanding behind the importance of tasks and a desire to grow professional skill set is preferred

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $23.80 - $28.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.