FRONT END/BOOKKEEPER

JOB DESCRIPTION

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Verify, balance and report all pertinent information regarding sales, paper and cash assets and related documents. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store.
• Count and balance daily cash and paper assets.
• Prepare cash and check deposits.
• Prepare daily and weekly sales and cash report.
• Report sales and register transactions to the Store Manager or Division Cash Management Office in a timely manner according to company policy.
• Maintain Kronos and Timekeeping daily and finalize store weekly payroll.
• Assist management team with administrative duties.
• Answer phones and communicate with store associates and customers.
• Post daily cash shortages/overages in accordance with company policy.
• Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Ability to use 10-key adding machine by touch
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Bookkeeping or clerical experience
• Customer Service Experience
• Second language (speaking, reading and/or writing)

ABOUT US

n Based in California, Ralph's merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.n
n
n
n
n
n As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.n
n
n
n
n
n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.n
n
n
n
n
n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ralphs family! n
n
n
n
n
n Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.n
n
n
n
n
n If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.n