Front Office Manager - Limelight Aspen

Owned and operated by Aspen Hospitality, Limelight Hotels are contemporary properties set in the heart of authentic mountain and urban communities. Limelight Aspen, in downtown Aspen, Colorado, is just steps from the slopes and the downtown core. Limelight Ketchum is situated in Ketchum, Idaho, near the base of Sun Valley’s famed ski area, Bald Mountain, and within walking distance to the town’s shops and restaurants. Limelight Snowmass in Snowmass, Colorado is located adjacent to the Elk Camp Gondola with direct access to 3,362 acres of terrain. Limelight Denver opened in 2023, and two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are slated to open in 2025. All Limelight properties are designed around the communities and activities where they are located. Learn more at www.LimelightHotels.com.

Summary
The Front Office Manager will provide support to the Front Desk and Guest Services departments and will ensure smooth operation of these areas. Welcome guests to the hotel, check guests in and out, coordinate hotel transportation, handle guest complaints, assist other departments as needed. Act as interface between guests and hotel.  

The budgeted salary range for this position is between $70,000 and $75,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Essential Job Functions
• Monitor and coach hotel policies and standards at the Front Desk and in Guest Services ensuring the best experience for every guest
• Hire and train employees
• Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest
• Manage and maintain working environment and administration for staff
• Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties
• Perform as Manager on Duty as required
• Deals with all guest related issues as well as emergency and security situations in all areas of the hotel
• Maintain to a high and safe standard the garage environment and the hotel vehicles
• Assists the Front Desk Manager in the following duties: 
Daily Operations Report 
Future room blocking 
Lift ticket ordering 
Group billing 
Management of ALICE system
Log and search Lost & Found items 
Incident Reports 
Management of HMS
Departmental scheduling to meet business needs. 
Staff reviewing, development and motivation. 
• Ensure effective communication between the front desk and guest services in accordance with defined procedures and policies. 
• Review guest arrivals/ departures and identify specific requirements as required. 
• Organize airport transportation for guests and groups prior to arrival. 
• Perform regular vehicle inspection to ensure cleanliness inside and out. 
• Ensure regular vehicle maintenance is up to date. 
• Support other hotel departments as needed such as reservations, engineering & housekeeping 
• Ensure cleanliness and integrity of the hotel, specifically guest rooms and public areas

• College degree preferred. 
• Ability to multitask and prioritize. 
• Competent with computer programs such as Microsoft Office. 
• Valid Colorado driver’s license.

Supervision Given and Received
Given: Exercises direct supervision over front desk and guest service staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under limited supervision of Rooms Division Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands 
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time. Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here