Functional Tester in Application Support

We are seeking a dedicated Functional Tester who is passionate about quality assurance and possesses a decent understanding of technical environments, preferably in IT services.
This role requires someone who is an effective communicator, analytically inclined, and capable of providing accurate quality assessments and reports.

#LI-DNI

Responsibilities

• Combine QA knowledge with some technical experience
• Communicate effectively to guide team members as needed
• Use analytical skills for QA reporting to aid in quality assessments
• Contribute ideas to boost team performance
• Gain understanding of challenges in different departments
• Be flexible to take on new tasks as business needs evolve
• Manage own tasks and lead by example within the team
• Deliver clear and effective communication
• Prepare reports on processes and KPIs as required
• Apply new methods to enhance team quality
• Adapt quickly to changes in support team and product configurations
• Have experience in handling technical tasks in IT services or environments
• Emphasize on meeting business and customer needs
• Learn and help apply ITIL/ITSM processes to improve team functioning and efficiency

Requirements

• 2+ years of experience in QA practices combined with baseline technical knowledge
• Ability to analyze QA data and generate quality reports accurately
• Creative problem-solving skills to enhance team performance
• Adaptability to take on various tasks as needed by changing business dynamics
• Proficient in reporting on KPIs and processes when needed
• Quick adaptability to changes in team support structures and product updates
• Experience in managing or supporting technical environments, preferably in IT services
• Customer-oriented with a strong focus on delivering business value
• Capability to learn, apply, and train others in ITIL/ITSM processes
• Fluent English communication skills at a B2+ level

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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