Global Markets Operations-Fees and Commissions-SALT LAKE CITY-Associate

YOUR IMPACT
Are you looking to for an opportunity to be part of a team that works directly with exchanges, finance teams, technology teams, and other business partners to solve complex problems and influence change? Fees and Commission Operations is seeking a professional who is looking for an opportunity to develop a variety of soft and hard skills, contribute to and influence business improvements, apply financial and risk management skills, solve complex problems, and deliver excellent client service. You can be an innovator as a business operations specialist, developing and executing solutions to increase business profitability and strengthen client relationships.

OUR IMPACT
Operations is a dynamic, multi-faceted division that partners with all parts of the firm to deliver client services around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation. For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow.

The Fees and Commissions team manages income, fee and interest charges for the client and house businesses. The team impacts the success of millions of trades a day and uses data-based decision making to influence strategic business decisions. Adapting to changing client and business needs and accurate management of charges is critical to the profitability of our organization. Team responsibilities include rate maintenance, charge validations, reconciliations, adjustments, payments, cost allocations, system developments, regulatory updates, strategic projects, and business query support. We use data analytics and tools such as Alteryx, Tableau and SQL to make data-driven decisions and suggestions.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Work with team in Fees and Commissions Operations within Global Markets division to monitor Futures/listed derivative fees, commission or interest related functions for clients and house businesses.
• Maintain accurate commission, interest and fee rates for clients in all firm systems.
• Ensure accurate collection and payment for millions of trades a day
• Monitor and approve functions that span the life cycle of a trade such as validations, configurations, adjustments, reconciliations, invoices, and payments.
• Align team expectations and oversee gaps around all phases of the trade and billing life cycle
• Provide timely client and business query support.
• Act as a technical expert to enhance firm's processes, identify control weaknesses, recommend robust solutions, in collaboration with direct team, internal and external technology and business partners.
• Build teamwork and collaboration across regions
• Regularly assess client, business and regulatory needs and identify change required
• Plan and execute projects to increase firm profitability and adhere to any new compliance guidance
• Develop readiness plan and associated change management strategies for new functionality upgrades on the back of business, regulatory or system upgrades
• Partner with BI team to develop Business Intelligence capabilities for new process that would identify and mitigate risk derived from the correlation of quantitative and qualitative data.
• Define project scope and required resources; set objectives and milestones; measure outcomes and their impact.
• Highlight project bottlenecks and propose feasible solutions.

SKILLS AND EXPERIENCE WE'RE LOOKING FOR

• Bachelor's degree
• 3-7 years' experience in banking, accounting, financial services or related fields
• Futures or Listed Derivatives product knowledge and experience
• Highly collaborative, flexible, and team-focused with ability to interact with stakeholders at all levels to support large scale project development and implementation.
• Data ingestion, data transformation and harmonization, data processing, data provision, data modeling, and data access.
• Financial and risk management experience including compliance risk (ex - data management, charge accuracy), security risk (ex - client data security and confidentiality), and operational risks (ex - human error, process flaws, data maintenance)
• End-to-end successful execution of complex projects including roadmap execution, budgeting and resource allocation.
• Process-flow bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs within pre-existing constraints.
• Collecting, interpreting, and condensing large amount of complex data, and presenting meaningful actionable insights to senior level stakeholders.
• Managing mid to long term projects (6 months to 3+ years) including project documentation, evaluation and review.
• Translating project business requirements for technical and non-technical stakeholders.
• Microsoft office suite including outlook, excel, word, and access.
• Self-motivated and proactive team player who takes ownership and demonstrates accountability
• Adaptable to changing business needs
• Ability to learn quickly with high desire for large responsibility
• Strong organizational skills and ability to effectively manage competing priorities.
• High attention to detail
• Problem solving or deep analysis experience
• Critical thinking skills and strong judgment
• Excellent Client Service skills with ability to communicate complex issues to individuals with varying levels of product expertise