Global Operations Control Manager

Join our dynamic team as a Global Operations Control Manager, where you'll drive impactful change and innovation in the Custody Exchange Traded Funds (ETF) space. This role offers unparalleled career growth and the opportunity to collaborate with global stakeholders, enhancing your skills in risk management and data visualization. Be part of a team that values proactive solutions and continuous improvement.

As a Global Operations Control Manager within the Custody Exchange Traded Funds team, you will lead efforts to strengthen our control environment and mitigate operational risks by working closely with global partners to ensure effective risk governance. Your role is crucial in shaping a proactive risk culture, delivering exceptional client experiences, and driving strategic initiatives that enhance our operational framework. You will be at the forefront of operational excellence, utilizing advanced data visualization tools to analyze trends and implement best-in-class governance practices. Collaborate with cross-functional teams to drive intelligent automation, streamline processes, and ensure our operations are efficient and resilient. Your expertise will be key in coordinating audit and regulatory reviews, fostering a culture of transparency and accountability.

Job Responsibilities:

• Lead proactive risk governance and perform root-cause analysis to identify and mitigate operational risks.
• Conduct targeted reviews and utilize Failure Mode & Effect Analysis (FMEA) to enhance control measures.
• Ensure controls are effectively designed and implemented, fostering a proactive risk culture.
• Analyze program-related data and develop reports to support business strategies.
• Participate in end-to-end process walkthroughs and develop CORE documentation.
• Manage control meetings, including agenda setting, action tracking, and closure.
• Oversee the implementation of intelligent automation tools to improve client experiences.
• Develop comprehensive operations risk metrics and trigger-based escalation processes.
• Coordinate audit, compliance, and regulatory interactions, implementing lessons learned.
• Utilize data visualization tools to analyze and present information effectively.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in any discipline.
• 10 or more years of industry experience, with exposure to ETF products .
• At least 5 years of controls and risk management experience.
• Strong analytical skills and ability to interpret complex data.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage competing demands.
• Strong knowledge of ETF and/or Custody operations.
• Proficiency in data visualization tools.

Preferred Qualifications, Capabilities, and Skills:

• Experience in utilizing data quality, data visualization, and machine learning.
• Ability to develop and maintain a governance and control environment.
• Strong collaboration skills with global stakeholders.
• Experience in audit and regulatory review coordination.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.