Help Desk Support Specialist

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Job Posting Title:Help Desk Support Specialist

Position Type:Professional / Unclassified

Department:LSUA FA - Information Technologies (Jason Paul Normand (00000444))

Work Location:LSU - Alexandria

Pay Grade:Professional Hourly

Job Description:

JOB DESCRIPTION

DEPARTMENT: Information & Educational Technology Services (IET Services)

POSITION TITLE: Help Desk Support Specialist

SUPERVISOR: Chief Information Officer

RESPONSIBILITIES:

• Provide technical assistance to students, faculty, and staff in classrooms, offices, and computer labs
• Perform help desk duties by creating help desk support tickets and resolving the issue or assigning to appropriate person
• Assist in setting up and maintaining computer labs (including pc setup, WAN/LAN setup, installing software/hardware & troubleshooting computer problems)
• Respond to user reports of trouble or malfunctions with basic pc/software problems in labs, offices, and classrooms (includes network connectivity, hardware, and software)
• Assist students with the task of establishing their username and logging into computers on the network and managing their Active Directory accounts.
• Create, manage, and administer user account, email account, and user access requests.
• Provide one-on-one training to student on myLSUA (campus intranet), online course software, email, Moodle, etc.
• Assist with CMS questions/problems such as students with questions about logon problems and faculty with student drop/add changes.
• Assist students with online registration system including questions about logging in and adding/dropping classes.
• Assist in assessing and preparing facilities (computer labs/offices) for installation of network components (includes assembly of cable and connectors for network configuration)
• Operate, manage, and troubleshoot compressed video equipment, Zoom, and MS Teams for remote learning
• Setup multi-media equipment for presentations (including laptops, projectors, and audio-visual)
• Assist faculty with the use of multi-media equipment in classrooms
• Assist faculty and staff with basic telecommunication questions/problems
• Assist with the procurement of computers, printers, networking components, etc for IET Services and other departments.
• Supervise student workers in various projects  (including   training,   assigning   appropriate  tasks, and collecting and reviewing student time sheets for payroll) .
• Update equipment inventory (including computer/printers campus-wide) as items are moved. Completes annual inventory according to campus policy.
• Maintains budget reports for IET Services, Student Technology Fee, and other IT related grants. Update respective department spreadsheets and match with ledgers from Accounting Services for accuracy.
• Other duties as assigned.

QUALIFICATIONS (minimum):

+ A baccalaureate degree.

Substitutions:

+ 4 years of professional level technical support experience will substitute for the degree.

HOURS: Eight (8) hours per day, Monday -Friday 40 hours a week.

Additional hours worked as needed.

LOCATION:  Bo Nipper (Technology Center)

Additional Job Description:

Competencies:None

Special Instructions:Application Instructions:
Please attach a Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire.
Questions or concerns about your application should be directed to LSUA Human Resources at 318-473-6401 or [email protected].
Please attach all transcripts for proof of education.
Background check required for hire.

Posting Date:August 19, 2024

Closing Date (Open Until Filled if No Date Specified):September 18, 2024

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Essential Position (Y/N):

LSUA is an Equal Opportunity Employer and SAME Agency:

LSUA believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSUA is committed to diversity and inclusivity, please see LSUA’s Diversity Statement.

LSUA is also designated as a State As a State Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management ([email protected]).

HCM Contact Information: