Helpdesk Specialist

Papara has been on a mission to create the best financial experience for its users. With over 20 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance.

We use design and technology to give our users the financial experience they deserve. Since we succeed nationally, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day. 

Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will work in a fast-paced environment and be part of a team that constantly develops and renews itself. 

If you share that passion and believe in our mission, come and join us!

What You’ll Do?

- Provide end-user support to ensure seamless IT operations.

- Perform tasks such as computer setup, backup management, and formatting.

- Manage Active Directory and Office 365 user accounts effectively.

- Address incoming requests via the IT support application, ensuring proper resolution or assignment to relevant teams.

- Utilize ITSM tools for inventory management and oversee the deployment of updates for computers and related devices.

Who You Are?

- Bachelor’s degree in Computer Engineering or a related field,

- Minimum 3 years of experience in a similar role,

- For male candidates, military service must be completed,

- Possess a valid Class B driver’s license,

- Proficient in managing macOS and Windows environments,

- Strong team player with excellent verbal and written communication skills, effective interpersonal abilities, and a solution-oriented mindset,

- Hands-on experience with Office 365 and Exchange systems,

- Knowledge of ISO 27001 and ITIL processes is a plus,

- Exceptional time management skills, capable of handling multiple priorities effectively,

- Familiarity with ManageEngine Service Desk, AD Self Service, and Endpoint Central tools is highly preferred.

How We Run?

• Excellent communication skills, sense of urgency, accountability, and ownership,
• Strong problem-solving and analytical skills,
• Strong collaboration skills, responsive to project needs and demands in a fast-changing environment,
• Passion for learning and continuous improvement,
• Ability to work in a team environment as a reliable, responsible, and self-motivated team player,
• The first seat in every meeting and interaction always belongs to the user.
• Take ownership of every issue we are a stakeholder in and look at events beyond our responsibilities.
• As we bring our ideas to life, we pay attention to the details, research, discuss, and finally act quickly.
• We don't get stuck with traditional methods and popular opinions; we invent Papara-style ways of doing business.

What We Offer?

• Market-competitive salary and pay-for-performance bonuses.
• Salary-based private pension plan with 3% company contribution.
• Transportation and meal allowance.
• We care about your professional development; you can use your learning budget on any platform.
• We care about you, private health & life insurance, a Gym in the office, and HPV vaccine.
• Free access to all Papara services, 10% cashback on Papara Card payments, and 20% cashback on bill payments via Papara. You can have a Metal Card for free.
• Technical equipment package that covers what you need. Internet allowance.
• Free platform memberships: Spotify, YouTube Premium, Netflix.
• Social activities: Happy Hours, Team Motivation Budget, Football Team, Sailing Team, Rowing Team, Cinema Club, Music Club, Travellers Club, Gastronomy Club etc.
• No politics; You will be a part of a team that focuses on productivity and success. You will have the opportunity to work in a dedicated team that cares about your development.
• We are against any form of discrimination. We believe that every individual has a unique personality.
• Green and pet-friendly campus, Basketball Court, Sleeping Room, and unlimited coffee.







We strive to make the hiring process the fastest and most convenient.




Come and join Papara!