Human Resources Manager - The Little Nell

Company Description

Owned and operated by Aspen Hospitality, the Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars and a wine cellar and a speakeasy. During ski season, Nell guests have access to a ski concierge service and winter adventures and lush gardens along with off-road, stargazing, fly fishing and mountaintop yoga adventures in summer months; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. Coming in 2026, Aspen Hospitality will open its first Nell hotel outside of Aspen in New York City. www.thelittlenell.com.

Job Description

Summary 
The Human Resources Manager provides professional level support in Human Resources management for The Little Nell and Residences at The Little Nell in the areas of employment, compensation, benefits administration, employee and/or labor relations, organizational development, training, workers’ compensation, employee recognition and recruitment. Provides day-to-day Human Resources support and consultation to all members of Hospitality HR team.

Essential Job Functions
• Works with the Talent Acquisition Manager to build a world-class recruitment strategy with a focus on technology, metrics and forecasting
• Reviews hourly and management level applicants for designated position and conducts professional and thorough screening interviews
• Oversee, in partnership with the Talent Acquisition Manager, the employee visa program to include writing/updating TN letters, H2B processing and J1 training plans
• Plans and executes a professional and engaging new employee orientation and continually updates presentation and flow to achieve the best product possible
• Facilitates background checks under company, State, and Federal guidelines
• Works with HR Director to review employee data such as job codes, cost centers and job titles and comp plan to ensure employees are classified correctly, wage scale is accurate and ATS is update
• Work with HR Director to build the annual HR budget and manage monthly expenses
• Responsible for producing and distributing monthly reports such as employee roster and visa expiration list. Manage all follow up needs as dictated by reports
• Responsible for HR software system implementation and works with the HRIS team to ensure system are functioning correctly and areas of concern are managed
• Assist the HR Coordinator with creation of a seamless on-boarding process
• Implements processes that enhance candidates’ experience while managing data, images and process for on-boarding tools and resources
• Manages unemployment claims and attends hearings when needed and runs analytical data and works with HR Director and third-party administrator to improve processes and reduce costs
• Assist with maintenance of Job Descriptions for all TLN/RLN Departments and organizational charts
• Manages records retention process as it relates to employee files, medical files and payroll backup
• Complies with and works according to requirements under the ADA, immigration requirements, EEO, and Affirmative Action requirements
• Actively participates in company-wide committees and looks for opportunities to build professional relationships and synergies with all Aspen One departments
• Responsible for planning and execution of all employee events to include theme, BEO, entertainment, decorations, awards/prizes, invitation and attendance tracking
• Responsible for ongoing development and maintenance of employee recognition programs
• Responsible for ongoing development, maintenance and distribution of TLN/RLN policies and procedures
• Responsible for creation and maintenance of all HR forms and shared files 
• Provide training and ongoing support for all Smart Recruiters and Kronos users
• Responsible for employee gifting program for personal milestones to include birth of child etc.
• Provides input and support in the planning and development of enhanced performance reviews, employee relations programs and work processes
• Assist with performance management process and ensures hourly employee reviews are being completed timely while ensuring effectiveness, compliance, and equity within the review process
• Prepares reports and recommends procedures to reduce turnover
• Assists the HR Director with coaching managers to effectively resolve employee relations issues and to proactively prevent further concerns
• Assists HR Director in conducting investigations - identifying systemic issues and patterns of concerns
• Develops methods to assess internal and external customer satisfaction

The budgeted salary range for this position is $70,000-$80,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Qualifications

• BA/BS degree in a relevant field of study such as Human Resources or Business Management
• Minimum of 2 years work experience in a related Human Resources Manager role
• PHR/SPHR/SHRM CP Certification preferred
• Strong leadership skills, communication skills, negotiating skills, professional integrity and sound business judgment
• Bi-lingual (Spanish/English) language skills a plus
• Strong attention to detail, analytical skills and the ability to analyze data.
• Timekeeping Software Experience (Kronos preferred), Talent Management Software experience and Worker’s Compensation Claims Processing highly desired

Knowledge of:
Talent Acquisition / Talent Development / Talent Management processes in the following areas: Recruiting, Leadership Competencies, Talent Assessments, Succession Management, Performance Management, Workforce Analytics, Safety and Risk Management processes and analytics. Current trends and Human Resources Management practices. Pertinent federal, state, local laws, codes, and regulations including but not limited to FMLA, ADA, ADEA, EEO

Additional Information

Supervision Given and Received 
Given: Exercises general supervision over The Little Nell Human Resources Department. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under general supervision of the Director of Human Resources. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.

Work Environment and Physical Demands
• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements 
• No adverse or hazardous conditions
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here