Human Resources & Training Manager - The Little Nell

Company Description

Owned and operated by Aspen Hospitality, the Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. Coming in 2026, Aspen Hospitality will open its first Nell hotel outside of Aspen in New York City. Learn more at www.thelittlenell.com.

Job Description

Summary 
The Human Resources and Training Manager’s primary responsibility is to provide training and ongoing support in the areas of Forbes Five Star standards, Leadership Development, new employee onboarding and orientation. This position is a member of the Human Resources team and will support the day-to-day operation of the department. 

The budgeted salary range for this position is $75,000-$80,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline 
Applications for this position will be accepted until March 15, 2024. 

Essential Job Functions 
• Design, develop, coordinate and facilitate all aspects of weekly Forbes Five Star departmental training 
• Responsible for booking, advertising and confirming attendance at twice yearly pre-season Forbes training
• Lead internal meetings relevant to training with various stakeholders, making recommendations as needed
• Perform monthly Forbes Inspection style audits of The Little Nell, provide detailed report and debrief with department managers and General Manager following monthly inspection
• Perform quarterly skill analysis of department managers and suggest online or instructor led training to address knowledge gaps
• Work in conjunction with department managers to schedule and execute weekly Forbes training sessions and activities
• With the assistance of department managers, coordinate the monthly training calendar and tracking system for all required trainings including Internship and MIT programs
• Create seasonal Leadership Development training opportunities through instructor led, online and guest speaker training opportunities
• Manage the New Employee Orientation process to include content creation, scheduling, monitoring attendance and facilitating
• Daily participation in Human Resources department success to include onboarding, employee relations, work comp and employee recognition events
• Responsible for the Manager In Training (MIT) program to include assistance with candidate interviews and selection, rotation development, monthly check ins, supplemental training and post program placement
• Actively participates in company-wide committees and looks for opportunities to build professional relationships and synergies with all ASC departments
• In partnership with HR Managers, responsible for ongoing development and maintenance of employee recognition programs
• In partnership with HR Managers, responsible for ongoing development, maintenance and distribution of TLN/RLN policies and procedures
• Attend weekly Department Head meeting 
• Perform other job related duties as assigned 

Qualifications

• BA/BS degree in a relevant field of study such as Human Resources or Business Management
• 2 years of training experience in multiple formats, including but not limited to, online, instructor-led, with varying audience sizes and levels of expertise of audience
• Ability to think critically, listen with curiosity, and make recommendations that serve the best interest of the company 
• Skill and experience in delivering feedback to both direct reports and stakeholders 
• Excellent customer service skills (both internal and external) 
• Extensive experience in curriculum design in both instructor led training, and online/e-learning. 
• Strong knowledge of computers and learning software and ability to grasp technical issues and systems 
• Ability to communicate effectively both verbally and in writing 
• Exceptional organizational and analytical skills with proven ability to prioritize appropriately in a fast paced environment 
• Ability to work with people of all levels with professional presentation 
• Ability to foster teamwork and collaboration among various departments
• Ability to maintain composure in stressful situations 
• Willingness and ability to accept and apply feedback 
• Proven ability to make sound decisions 
• Ability to manage projects with a high degree of independence 

Additional Information

Supervision Given and Received
Given: This position has no supervisor responsibilities.
Received: Works under direct supervision of Director of Human Resources Hotel Operations. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work and Physical Demands
Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements. No adverse or hazardous conditions. Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance.

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.

• Health, Dental, and Vision Insurance Programs 
• Flexible Spending Account Programs 
• Life Insurance Programs 
• Paid Time Off Programs 
• Paid Leave Programs 
• 401(k) Savings Plan 
• Employee Ski Pass and Dependent Ski Passes
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here