Implementation Specialist

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.

This Implementation Specialist role lives within the customer engagement arm of Granicus’ govService Host Compliance product family and is a member of the Implementation Services and Customer Experience (Support and Success) teams. These teams help customers (government agencies) transform the citizen experience.

As an Implementation Specialist you will provide operational support towards the implementation and deep adoption of products across our customer base. To be successful in this role you need to be customer-centric, detail-oriented and data-savvy.

What Your Impact Will Look Like Here:

• Analyze online advertisements for vacation rental properties
• Gain a deep understanding of parcel and assessor data
• Ensure consistent quality of our client’s data
• Gain competency in and specialization within the full suite of processes and tools used by the team to deliver high quality services and products
• Support critical day-to-day operational tasks
• Identify potential implementation and post-implementation risks and mitigation – as early as possible
• Support Implementation Services, Customer Experience, and Technical teams to troubleshoot issues and problems that customers and/or other team members are having with our systems or product
• Investigation and remediation of issues
• Contribute to continuous process improvements within the team
• Documentation – assist with the creation and maintenance of our internal knowledge base
• Perform other assigned duties as needed

You Will Love This Job If You Have:

• Technical background, preferably with experience in the government technology industry
• Experience with Microsoft Excel – can analyse and manipulate large data sets
• Interest in maps and physical/cultural geography; experience or familiarity with GIS a plus
• Experience with web mapping platforms such as Google Maps and Bing Maps
• Experience working with bug tracking systems; Jira is a plus
• Experience working or familiarity with customer relationship management tools; Salesforce is a plus
• Keen attention to detail and accuracy – in thinking and execution
• Excellent communication skills – listening, verbal, and written
• Ability to work both independently and as a member of a cross-functional team, some remote
• Excitement for working on multiple simultaneous client projects in a fast-paced, dynamic environment with competing priorities
• Strong analytical and problem-solving skills
• Enthusiasm for expanding knowledge and skills, and the ability to do so quickly
• Dedication to quality work output
• Value the importance of user experience
• Valid Amazon Mechanical Turk account strongly preferred

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.