Implementation Specialist (DRP)

*This position is based on-site in West Chester, OH

Job Description

We're looking for enthusiastic candidates with DMS and/or dealership experience who love challenges, push boundaries and are passionate about delivering awesome customer experiences. Responsible for the initial phases of a customer purchased product installation, on-time completion, and communications throughout the assigned project timeline and customer support post launch. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. 

Key Responsibilities

• Work with multiple dealers through the onboarding timeline using internal company tracking tools  
• Ensure delivery of quality dealer onboarding, efficiently and across multiple dealerships concurrently
• Collaborate with the Implementation Manager to assist dealer onboarding completion 
• Document and account for activity in internal program management tool 
• Proactively anticipate dealer partner’s needs, challenges and expectations as well as seek out opportunities process improvements
• Perform data entry to assist in system configurations, including forms
• Communicate with third party vendors to establish enable integrated services 
• Provide updates to ensure onboarding is completed on time and within guidelines
• Collaborate to create best practices, achieve timelines and meet expectations 
• Respond to customer escalations when necessary 
• Handle routine customer questions relating to product usage, as well as support issues relating to products
• Develop and grow technical expertise with Tekion’s software and hardware solutions 
• Log all customer information accurately and timely within the internal ticketing system
• Facilitate communication and response, from Support Team to OEM and dealership staff during implementation phase
• Promptly escalate concerns to senior leadership as necessary 
• Projects and tasks assigned by management
• Work to exceed dealer partner’s business, support, and training expectations  

Skills and Experience

• Automotive dealership, accounting, CRM or DMS knowledge, a plus
• Must possess business acumen and solid customer focus 
• Be self-directed and focused on quality 
• Excellent time management and problem-solving skills 
• Exceptional verbal and written communication, interpersonal skills 
• Strong leadership, motivational, and influencing skills  

Preferred Skills

• Bachelor's degree or equivalent combination of education and work experience 
• Automotive dealership or DMS experience
• 1+ years of experience in related field/industry (software implementation, etc) 
• 1+ years working directly with dealers on activating software services  

Perks and Benefits

• Competitive compensation and generous stock options  
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper  
• Work on the latest and coolest technologies – everything is home-grown and built ground-up  
• A dynamic work environment with a strong sense of community and collaboration  
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  
• Exciting opportunities for career growth and development  

Current Tekion Employees – Please apply via Greenhouse Internal Job Board