INSIDE SERVICE AGENT

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation:Home-Based (rotating shifts)
Contact Centre is open Monday to Friday 7am to 8pm

Role is open only in ON, AB, NS & NB

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Job description:
Our team is growing, and we are actively looking to hire Inside Service Agent focused professionals to join our team! Reporting to the Manager, Inside Service, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance products.

Accountabilities:

• Analyze the client's current and future requirements and make recommendations on products that would best suit their needs.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promoting features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to on-line requests.
• Upselling and cross selling Auto and Property products in accordance with the Allstate's underwriting guidelines.
• Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.
• Handle client claims calls. Provide support and guidance when handling First Notice of Loss (FNOL) initial claim calls; Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.

Qualifications:

• Must have OTL or General level 1 Insurance License or willing to obtain for the province you are located in.
• 1-3 years customer service experience.
• Proficient computer skills in MS Office applications.
• Willingness to work evenings is required.

Bonus qualification:

• Call center, insurance and upselling experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

Skills
Consumer Protection, Customer Centricity, Customer Data Management, Customer Insights, Digital Literacy, Inclusive Leadership, Learning Agility, Relationship Building, Results-Oriented, Stakeholder Relationship Management

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®