Integration Support Engineer

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, partners and customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

TECHNOLOGY

We're on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying them. We're empowered to break traditions and revolutionize, with the freedom and autonomy to make a difference for our customers all over the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLE

As part of the Farfetch Integrations Team you will be accountable for providing technical support on Integrations applications and Platform APIs. Troubleshoot problems and advise on the appropriate action. Furthermore, you will contribute to define and implement a sustainable strategy for integrations within the Farfetch Consumer Product Platform.

WHAT YOU'LL DO

• Be responsible for support and maintenance activities related to all integration projects;
• Work closely with integration engineers and analysts to detect and address technical difficulties; 
• Review and accept new applications and updates based on acceptance criteria from the project and product teams; 
• Assist Farfetch partners in building integrations with Farfetch APIs and Standard Solutions; 
• Facilitate the onboarding of new partners, set up test environments, configure the integration apps and automate the processes;
• Collaborate with analysis and development teams to improve our integration framework, methods, and documentation; 
• Help establish best practices and determine the vision for the Farfetch Integrations group.

WHO YOU ARE

• You have a degree in Information Systems or a related field. 
• Solid technical knowledge and problem-solving skills;
• Experience with web services Restful and SOAP and associated formats(XML, JSON, YAML); 
• Familiarity with the tooling: Grafana, Coralogix, Gitlab, Jira, SOAP UI, Postman (or similar); 
• User of non relational and relational databases (i.e., Mongo, PostgreSQL); 
• Knowledgeable in IT service management frameworks (i.e. ITIL);
• Experience with K8s and Linux is a plus;
• Passionate for technology and the drive to learn new technologies and integration frameworks:
• Previous experience with software integration processes is a plus;
• At ease with written and spoken English.

As part of the Farfetch Integrations Team you will be accountable for providing technical support on Integrations applications and Platform APIs.