IT Administrator

Medications frequently cause more harm than good, with incorrect drugs and doses costing the US healthcare system over $520 billion each year. The company solves these issues through their “Virtual Pharmacist” software platform, which combines data science and clinical expertise to develop personalized care plans for patients and their care teams.  

 We are improving the health of complex patients facing numerous challenges, including multiple chronic diseases and access to care issues. Arine works with leading healthcare organizations to provide and facilitate clinical interventions that have resulted in significant health improvement for patients and cost savings for customers.

The role

Arine is seeking a multi-platform (MacOS, Windows, and ChromeOS) IT Administrator to support our US operations.  The administrator will be on the front line of providing internal staff computer support to ensure smooth and uninterrupted operations.

The Arine office is located in San Francisco, CA  and a strong preference will be given to candidates  who can commute and work in the office 1-2 days per week.  The candidate must have his/her own high-speed Internet service and have a private location to work when working remotely. 

The position will report to the Head of Security and IT Infrastructure.  Work hours are generally flexible, however, the administrator must be able to support core business hours.

Responsibilities 

• Provide onsite and remote support to troubleshoot, repair, and resolve laptop issues for staff
• Build and configure end-user systems in a Mac, Windows, and ChromeOS environment
• Work with manufacturers to support and resolve hardware and application issues
• Be familiar with supporting connected devices and accessories such as keyboards, mice, monitors, and home routers
• Track and resolve issues using a ticketing system
• Create and update standard operating procedures and How-Tos as needed
• Effectively communicate troubleshooting steps whether communicated over IM, video, and call
• Manage and support users with Office 365, Google Workspace, and Zoom
• Maintain high satisfaction ratings among peers
• Conduct periodic user, group, and access reviews
• Assist with managing access controls

Qualifications 

• Minimum of 2 years of Desktop Support/Management
• Ability to pass background checks
• Degree in Information Technology, Computer Science, or related field
• Experience in a cloud-based environment
• Experience with Mobile Device Management
• Understanding of computing hardware technology and their associated operating systems
• Ability to install, configure, and maintain operating systems and applications
• Strong communication skills
• Understanding on how to perform advanced troubleshooting of end-user computing devices, laptops, and network issues
• Ability to follow documented standard operating procedures
• Ability to develop standard operating procedures based on policies and changes to the environment
• Understanding of information security practices and HIPAA
• Ability to analyze issues, develop plans, and implement their solutions
• Must be able to speak, read, and write proficiently in the English language.  The ability to understand issues over the phone and to clearly communicate instructions and guidance is essential for this position.
• Must live in and be eligible to work in the United States