IT Appication specialist

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new IT Application Specialist?

About the role

We are looking for an experienced person who will join our transformation project to Cloud Contact Center solution and after this will remain a part of maintenance & development team for the platform.

If you have experience in IT and want to grow in this area, for sure you will find a place in our team.

As Application Specialist your time will be split between:

• project team for platform implementation in 20 countries
• day-to-day maintenance team to support already onboarded locations

Final scope of tasks and way of grow depends mostly on you and your approach.

You will receive all needed support to cover knowledge about platform and functionalities.

What will you do:

• part of Cloud based solution implementation project
• day-to-day work on platform maintenance and development
• support internal stakeholders in creating efficient setup
• close cooperation with external vendors
• taking part in roadmap creation, long term strategy, problem management

Location

You can work in every European country where Intrum have the office.

What we’re looking for:

• knowledge about Cloud voice platforms
• experience in troubleshooting, incident resolving, maintenance of IT solutions
• at least basic knowledge about financial companies business
• very good level of English in both written and verbal communication
• self-motivation, ability to work independently, looking forward for new challenges and personal grow
• experience in work in international environment

It’s a plus if you bring:

• Development skills

• knowledge about integrations (MuleSoft, API)
• knowledge of Genesys products
• knowledge of Jira ticketing portal
• SQL skills

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• A challenging, exciting and developing position in an international company with growth ambitions 
• Highly motivated and skilled co-workers globally
• Being part of a supportive culture where effort counts
• We facilitate your learning through different learning arenas

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”

**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish, Latvian or Greek phone number.**

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!