IT Field Support Technician

The IT Field Support Specialist will oversee technical projects in alignment with organizational goals. This person will be required to travel to multiple Curaleaf locations to manage the effective delivery of networks, development, and disaster recovery systems and processes. This person will be hands-on with excellent problem solving capabilities.

Responsibilities:

• Serve as the first point of contact for all Curaleaf users and provide support for level 2 service requests
• Perform remote and/or on site troubleshooting through diagnostic techniques and pertinent questions
• Communicate clearly with users either over the phone or in person
• Document issues and resolutions properly for record keeping and posterity
• Consistently follow up with users to insure proper function after issue resolution
• Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
• Image and configure Windows 10 stations
• Installation, modification and repair of Windows 10 workstations
• Install Windows 10 updates in addition to frequent software updates and hardware firmware and drivers
• Install and/or configure peripherals such as printers, keyboards/mice, etc. for users
• Resolve basic network issues such as Wireless connections and Local Area Networks among other systems
• Diagnose, troubleshoot and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking
• Quickly acclimate with the company’s ERP system and provide basic support for users
• Other technical tasks as may appear during the day
• Willing to frequently travel to dispensaries/sites for support when required

Requirements:

• Bachelor’s in Information Technology or similar degree
• At least 2 years of Help Desk support experience. Greater work experience will be accepted in lieu of degree
• Must be willing to travel with company reimbursement for expenses
• Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
• Working knowledge of Windows 10 management and configuration
• VOIP experience is not required but welcome
• Knowledge of Office 365 Administration a plus, but not necessary
• Must be malleable and quick to adjust to a fast-paced environment
• Willingness to take initiative with a can-do attitude