IT Operations Specialist

As an IT Operations Specialist, you will play a crucial role in partnering and consulting with the business to address IT-related needs at this location. You will collaborate closely with various IT teams to drive towards effective and efficient solutions. Set priorities for IT projects and engage appropriate teams. Manages day-to-day IT activities, ensuring seamless operations and addressing any IT-related issues promptly. Communicates highly technical information to both technical and nontechnical employees. Liaison between local senior leaders and IT Functions to consult and respond to changing business environments. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Participates in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. Will be working in conjunction with Professional Services and outsourcing functions. Works independently within guidelines and policies, and receives minimal guidance. Acts as a resource for colleagues with less experience and provides functional guidance.

• You will act as a digital enabler for our business colleagues and functions and be the owner of the digital employee experience for the respective site.

• You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience.

• You manage IT hardware lifecycle management & deskside support for the site and provide support and guidance for onsite services by leveraging internal and external providers. 

• Presents complex technical information to a non-technical audience in a clear and easy to understand manner. Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.

• Provides 2nd level technical resolution in person or via remote for field based employees for hardware: computers, desktops, smartphones, tablets and mobile devices.