IT Support Engineer

About Us:

Platform9: Private Clouds Made Easy
Platform9 is the leader in simplifying enterprise private clouds. 

Enterprises are struggling to find a better way to run their cloud infrastructure: on the one hand, they have woken up to the staggering true cost of public cloud providers, and on the other hand, they are also painfully aware of the daunting virtualization costs and engineering complexity of running a private cloud. Platform9 provides the solution: a better way to deploy, operate, and scale private clouds. 

The company’s flagship product, Private Cloud Director, delivers an open, comprehensive private cloud platform that is developer-friendly and cost-effective while enabling enterprise IT teams with critical capabilities they need to modernize their legacy virtualized infrastructure. 

Platform9 was founded by a team of VMware cloud pioneers and has over 20,000 nodes in production at some of the world's largest enterprises, including Cloudera, EBSCO, Juniper Networks, and Rackspace. Platform9 is an inclusive, globally distributed company backed by prominent investors, committed to driving private cloud innovation and efficiency.

All this means that the future for Platform9, for our customers, and for our team is bright and exciting. We’re big enough that we have survived many market shifts and economic climates, and we are small enough that we retain a high-energy start-up culture. We value customer obsession, innovation, openness, bias towards action, and speed. And we are looking to add a seasoned cloud talent to our tight-knit team.
Position Summary:
We are looking for an awesome IT System Administrator for our Pune office in India. The selected individual will own our IT in India. This is an opportunity to be part of a team that's building a platform for engineers like you to manage large private clouds. This role is crucial to the next phase of growth for the company.
Roles & Responsibilities:

• Passionate for documentation and automation. We have a strong culture of replacing manual processes with repeatable automation
• Broad understanding of and experience with managing corporate network and office setup and network
• Able to put in place IT best practices like procuring hardware, user provisioning/management and configuration management
• Experience with managing and optimising office infrastructure spending and tracking OKRs or similar metrics.
• Familiarity with configuration and management of Layer 2/Layer 3 physical network infrastructure
• Familiarity in network management, DNS management, switch configuration, VLAN, security and best practices, VPN access, QoS, variety of protocols, and internet connectivity, Office WiFi management
• Familiar with Apple HW, setup and management.
• A positive attitude (“Can do!”) and an ability to work with multiple competing demands on your time
• End-to-end support our Pune office’s users community
• Familiar with ticketing systems - JIRA, Zendesk, Salesforce, Confluence, etc.).

Preferred Skills & Qualifications:

• 5 to 10 years of experience as an IT support engineer
• Experience with Linux administration (CentOS and Ubuntu preferred)
• Experience with Google Suite of tools, MS Office tools,
• Comfortable with industry standard practices related to security
• Experience with alerting systems, monitoring tools and performance metric-gathering tools
• Knowledge of OpenStack, KVM, VMware or Docker are desirable
• Practical experience in compliance business practices like PCI, SOC2, or ISO 27001 is a must

Benefits and Perks:
Employees today are looking for companies that truly care and recognise their whole person. Platform9’s benefits and perks have been carefully designed to ensure that we take care of an employee's emotions and physical well being. Many of our benefits extend to families, who form a significant part of our well-being at work
Please note, benefits change by country.

• Competitive Compensation and Equity
• Medical Healthcare for you and your family
• Generous Time Off Programs
• Hybrid Work Model
• Wellness Benefits
• Professional Development/ Global certifications
• Reward and Recognition Programs
• Team Building Activities
• Hackathon
• Company Wide Programs

Our benefits have been carefully selected, keeping in mind employees requirements and personal situations now and for the future.