IT Support Engineer

The Role:

We are seeking a highly skilled and experienced IT Support Engineer to join our team. As an IT Support Engineer, you will help deliver a seamless IT experience for a growing team of 200+ employees and be a key member of the IT Team. You will be responsible for maintaining the smooth operation of our internal technology infrastructure and providing technical support to all employees globally.

Responsibilities:

• Remote Support: Provide day-to-day Help Desk support for Mac and Windows operating systems, including software installation, troubleshooting, and hardware maintenance. Serve as a technical resource for all internal employees, addressing technology-related needs and issues promptly and effectively, and supporting the onboarding of new employees to IT tools and systems
• Infrastructure Management: Integrate new tools and systems into IT infrastructure.
• IT Tools and Application Support: Manage a suite of IT tools, including identity management with Onelogin, across a broad tech stack. Provide ongoing support to internal stakeholders on maintenance and troubleshooting, identifying root causes and providing technical support when needed
• Networking Troubleshooting: Investigate and resolve networking issues, including connectivity, routing, VPN, and wireless networks.
• Project Management: Take a role executing IT projects, including system upgrades, software deployments, and infrastructure enhancements
• Automation Development: Identify opportunities for process automation and develop solutions to streamline IT operations. Leverage automation tools to enhance productivity and overall technology performance.
• Hardware Inventory management: Source and manage hardware inventory in PH. This includes placing orders, shipping laptops to US employees also as getting return laptops back.

Requirements:

• Minimum of 2+ years of relevant experience in IT support roles.
• Proven track record of successfully working on IT projects, demonstrating strong planning, execution, and documentation skills. 
• Experience supporting SaaS applications including Google Workspace, Zoom, Slack, Atlassian, 1Password, and more.
• Solid grounding in core enterprise applications, including single sign-on, multi-factor authentication, mobile device management, security, and backup.
• Experience developing and executing automations to streamline IT operations, improve efficiency, and enhance overall technology performance.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a remote environment and provide technical guidance to non-technical business team members. 
• Excellent verbal and written communication skills are a must.
• Experience with Jira Service Desk or similar for ticket tracking.

What we offer in return:

• 100% WFH
• A diverse and collaborative team culture
• Competitive base salary + Stock options
• Employee health, vision, and dental benefits
• Philippine holidays observed + 15 PTO days
• Paid parental leave
• $600 wellness bonus
• PC or Mac Laptop + $400 home office stipend
• Performance Bonus based on performance reviews
• Team events and virtual gatherings