IT Support Intern

⭐ Role Overview

Do you love solving technical problems to help non-technical people? Are you ready to be part of a rapid-growth, funded startup? If your answer to these questions is ‘Yes’, Lodgify is the right place for you to learn and acquire new skills.

As an IT Support Intern at Lodgify your main objective is to troubleshoot and resolve issues with computers, software, and other related technologies, to maintain and improve the working environment of the internal users. You will directly support employees and help them to do their best work with reliable and efficient technology.

⚡ How will you make an impact?

• Handle IT support requests from internal employees
• Endpoint management through Jumpcloud
• Laptop, mobile and IOT device troubleshooting
• Third party software administration (Google Workspace, MS Office, Slack, Notion, etc)
• User account management (Google Workspace, Jumpcloud)
• Device provisioning using the Asset Management System
• Password management and administration through Keeper
• VoIP phone system maintenance (3CX)
• Video conferencing support (Google Meet, Airtame)
• Technical documentation in our wiki in Notion
• Define software and hardware specifications in response to user requirements
• Identify and propose areas to maximise user experience and productivity in the working environment.

⚡ What makes you a great fit?

• Undergraduate or Degree in computer science/engineering or other related field
• Familiar with IT support concepts
• Good technical knowledge of Operating Systems (Windows, MAC, and Linux), computer hardware, and networking with hands-on troubleshooting experience
• Able to read and understand technical manuals and process documentation
• Strong problem-solving skills with the ability to research and troubleshoot complex IT-related issues
• Ability to translate and demonstrate complex technical solutions to non-technical users
• Proven team-working skills by working in a collaborative environment
• Strong customer service focus
• Good communication skills in English, both written and verbal
• Strong organizational skills with the ability to efficiently prioritize and execute tasks.

⭐ How can you earn extra bonus points?

• Familiar to JIRA, Gworkspace, hardware solutions for videoconferencing rooms
• Skilled in Ping Pong, our team has a reputation to maintain!