IT Support Specialist

RESPONSIBILITIES

• Cover all new-hire IT onboarding including but not limited to initial learning and set up, password distribution, etc.
• Responsible for setup and overseeing maintenance of all printer/scanner machines and other office equipment
• Administration of internal and external company services (Google ecosystem, Atlassian ecosystem, LDAP, VPN, SIP)
• Technical support of internal events (Meet-up, conferences)
• Assist with employee desk moves, re-deploying existing equipment in new locations
• Act as point of contact for vendor management (ex. Apple, Dell, Asus, Logitech)
• Work collaboratively across IT and serve as an ambassador for the IT team among our internal stakeholders at HQ
• Provide the very best customer service experience for all employees when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
• Provide a mix of on-site and remote support, including after-hours support
• Make updates to LDAP accounts, email accounts, and SIP telephony
• Handle all procurement of hardware, software, cords, plugs, chargers, etc. and maintain asset inventory system, ensuring all hardware/software allocations are logged
• Ensure that all equipment is up to date and in good working order
• Create and update IT documentation to reflect changes you have made
• Keep IT inventory storage area clean, organized, and well stocked
• Process electronic recycling

REQUIREMENTS

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field
• 3-5+ years' experience in IT support, with experience in hardware and software troubleshooting, installation, and maintenance
• Experience setting up for meetings and troubleshooting AV/Conference room issues as well as office network related issues
• Proficient in Atlassian, Google Workspace and Apple products as well as other common software applications
• Experience with network administration, CCTV, security systems, and backup and recovery methods
• Excellent interpersonal skills with a customer service mindset while providing next-level support across the teams at HQ
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Utmost confidentiality when accessing Emails, documents, hardware, etc.
• Eager to learn new skills and researching ways to work efficiently
• Practical problem solving and organizational skills in a fast-paced environment
• Ability to cover U.S. east and west coast business hours (9am - 6pm PDT),as well as be on call within reason for those working onsite and remote
• Must be able to lift 50 lbs
A plus if:
• Previous work experience at a fast-paced organization with an entrepreneurial mindset