Java-SQL/Unix L3 Production Support

Job Description:
Today, the corporate landscape is dynamic, and the world ahead is a full of possibilities! None of the Amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and the we navigate further together. Out journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and the values are upheld only because of our people.

Your Role:
As a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services.

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• Minimum 7+ years of experience in Applications Support in Java with excellent debugging skills.
• Knowledge on ITIL process - Incident Management & Problem Management,
• Excellent communication and analytical skills.

• Experience in Sybase/DB2/RDBMS.
• Experience in Unix and shell scripting..
• Experience with job scheduler (Ex. Autosys), Ticketing tool/Jira.
• Experience with Gitlab and IDE is a plus.

• Work actively with team members to analyze and resolve applications issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
• User Ticket management (Backlog review, User interface and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
• Automate manual tasks and improve efficiency.
• Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix.

• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.