Junior Account Manager

Company Description

Altenar is a provider of sportsbook software and services to licensed gaming operators. Ranging from ‘software-only’ product offers to the provision of a fully managed sports betting platform stack, Altenar offers proven stability coupled with a flexible and personalised service. Our software is developed and operated in-house, whilst being powered by premium quality data feeds.

Job Description

We are looking for a proactive, passionate, and dedicated Junior Account Manager who will act as a main point of contact for their clients. Our future Junior Account Manager will have a passion for helping others and drive for providing exceptional customer service.

Duties and responsibilities:

• Acting as the main point of contact in all matters relating to client needs and concerns.
• Building strong client relationships to maintain old business and acquire new customers.
• Staying on top of accounts, making sure that they are receiving services that are within their budget and meeting their needs.
• Collaborating with sales and other internal teams to ensure that they fulfil all customer requests.
• Resolving complaints and preventing additional issues by improving processes.
• Work closely with the product team to ensure that the product updates meet the client expectations.
• Maintaining updated knowledge of company products and services to better upsell and cross-sell to clients.
• Acting as a client’s representative with a focus on improving the buyer experience.

Qualifications

Requirements and skills

• Languages’ requirements: Spanish (proficient level), English (intermediate level), Greek (native speaker will be considered as a plus)
• Previous experience in a sales or customer service role. 
• Ability to multitask and juggle several responsibilities simultaneously.
• Ability to collect, track, and analyse large amounts of data.
• Organisational skills and good attention to details.
• Excellent communication and interpersonal skills
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Sports betting experience will be considered an extra advantage.

Additional Information

What we are responsible for

• Providing a fantastic environment to work in.
• Supporting your personal and technical development with training opportunities.
• Providing career growth in a very interesting company with global customer base.
• Providing you with support to ensure you have a good working environment.
• Providing guidance and technical direction.

Some of the benefits of working at Altenar:

• Private Health Insurance
• Discretionary bonus in line with employee and company annual performance
• Gym membership reimbursement after 6 months of employment
• Good compensation and a fantastic office environment.
• Interesting work with smart colleagues.
• Training and professional development events.
• Tea, coffee, healthy snacks and occasionally not-so-healthy treats :)