Key Account Manager

Company Description

Hana Group is a multinational company leading sales in pan-Asian cuisine sold in grocery retailers and commerce marketplaces. The company has tailored brands providing custom collaborations to our partners and to our consumers. Through our distribution company, we are able to deliver on our mission of sustainable sourcing with ingredients that make our food healthy, delicious, and affordable. We aim to CARE about the quality of our service, to ACT to deliver new concepts for finding pan-Asian cuisine, to DARE to deliver sushi and more in new ways to our consumers, and to TRUST in our ability to follow through on customer expectations. We participate in E-Verify and we are an Equal Opportunity Employer.

Job Description

Job Description Summary 

This position will be the bridge between operations and the client, with the goal of building strong relationships, leveraging internal/external data to understand the competitive environment, growing profitable sales and increasing our share of the business. You will report to the VP of Business Development.

Key Competencies

Client Relationship Management, Storytelling and Sales Deck Creation, Understanding Retail And Various Retail Channel Environments, Influence And Negotiation, Financial Acumen And Data /Analytics, Consumer/Customer Focus, Planning And Priority Setting, Communication And Cross-Functional Leadership

Duties & Responsibilities 

Overall

• Ensure our clients as satisfied and view Hana as the preferred sushi/pan-Asian partner
• Deliver sales and profitability targets
• Develop and execute shopper driven strategies to drive sales both in store and digital 
• Partner with finance to provide current and new store forecasts

Client Management

• Work with Ops leaders to establish a meeting cadence and build relationships with Regional and Global Client Teams (assist relationships at the store level as needed)
• Develop quarterly client communication to inform the client of our performance, opportunities and exciting initiatives
• Develop Client Scorecard System
• Sell in incremental product programs and/or negotiate additional retail space
• Along with Operations leaders, secure fair share of future store pipeline 
• Invoice reconciliation and collection

Growth

• Use data to identify opportunities to grow comp sales and/or improve profitability
• Engage with Marketing and Commercial teams on promotional/pricing strategies
• Suggest strategies that will allow us to grow our digital business
• Successfully link internal, external (via industry research/NCIM) and customer data to guide the business
• Weekly & monthly reporting on key metrics

Travel

• As needed, roughly 30%

This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed. 

Qualifications

• 10+ years’ relevant experience within the food production industry/retail/upstreaming strategy and execution and a 4 year degree in business or related field; or equivalent combination of education and experience
• Ability to create a data driven, execution strategy aligned to the commercial strategy and executing goals to ensure financial and strategic success
• Understanding of retail strategy and execution across multiple environments and channels 
• Must have proven leadership skills in conjunction with analysis, problem solving, and innovation skills 
• Excellent interpersonal, written, and verbal communication skills in English 
• Strong grasp of Hana Group standards, mission and core values 

Additional Information

Hana Group North America is an Equal Opportunity Employer