Key Account Manager

KEY ACCOUNT MANAGER - Digital Services

Are you passionate about helping clients reach their peak performance? Can you blend natural charisma with effective communication and tactful diplomacy? Then we might have just the thing for you…

We are growing! We’re seeking an Account Manager who will serve as a main point of contact for one of our global accounts in the media and telecom space to focus on US growth. The ideal candidate for the role is a highly motivated and collaborative client partner with experience in selling experience design, engineering and data services. You drive relationships with a passion for understanding client challenges and the capability to help solve customer needs through research, design, engineering, data and technology solutions offered by Zensar-Foolproof-Indigoslate.

Come help us develop and deliver work we can all be proud of.

RESPONSIBILITIES:

As an Account Manager, you will demonstrate the following core responsibilities:

Account Retention & Growth

• Work with clients across assigned focus areas in support of Global Client Partner to uncover business needs and objectives, craft appropriate strategies, and help identify and implement proper solutions
• Have a general understanding across research, design, engineering, data and technology offerings
• Pitch support and preparation, as needed/identified by Account Director
• Develop broad industry and customer-specific expertise
• Communicate clearly and effectively with client teams to achieve set goals of each project
• Maintain continuity across projects and clients, advocate for the well-being of the client relationship
• Meet with your manager on a regular basis to report and discuss client activity, growth opportunities, and profitability by project, as well as development and execution of account plans

Build and Grow Client Relationships

• Able to understand clients' business and generate new ideas to enhance client performance
• Lead client meetings and proactively contribute to strategic conversations

• Focus on delivery quality, customer experience, CSAT and revenue retention
• Build trust, credibility, and client referrals
• Develop multi-tiered client relationships 
• In partnership with Account Director, actively pursue relationship health and account growth through frequent virtual and/or face-to-face meetings with clients

Team Commitment

• Lead cross-functional teams with clarity and translate client needs to SMEs effectively
• Work with Account Directors and discipline leads to proactively strategize sustain efforts and growth of account
• Foster teamwork and a constructive work environment
• Be a part of a team that rewards creative problem solving
• Create Program Plans, Proposals, Estimates, Statements of Work, and Creative Briefs, providing input and insight to the appropriate team members

Drive Against Stated Business Objectives

• Work with service delivery leads to develop new client proposals and services
• In partnership with Account Director, play an active role in growing recurring revenue and build/maintain long-term relationships with clients
• Maintain or improve account profitability and work with PMs to meet or exceed budget goals
• Support Account Director to manage and drive the pipeline activities as well as update, track, and monitor the pipeline
• Work with Account Director to negotiate deals to optimize margin

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree or equivalent experience
• 10+ years previous SI or design+engineering digital agency
• Previous experience as main point of contact on highly integrated projects and accounts
• Previous experience with managing Comcast/NBCU
• Experience managing digital projects and a strong desire to continue learning
• Experience with scoping projects, drafting briefs and managing budgets
• Basic understanding of brand strategy and creative processes
• Exceptionally strong communication skills, written and verbal
• Proficient computer skills and interest in exploring new tools and technologies
• Demonstrated relationship-building skills, both internally and with clients
• Proven ability to effectively lead cross-functional teams and provide thoughtful leadership across multiple projects running concurrently

NICE TO HAVE:

· A sense of humor that can even tolerate (if not outright encourage) puns

· A desire to connect with clients as people and not just accounts/opportunities

· A healthy sense of the ridiculous

What's in it for You?

Join our growing team and contribute your ideas and leadership in ways that are meaningful. This is work the way you always hoped it would be. Authentic feedback, support for your personal and professional growth, and empowerment to help shape the agency. We offer lots of perks including competitive compensation and full benefits.