Key Account Manager Retail

Location: Amsterdam

Language Requirements: fluent Dutch and English

About us

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose - Celebrating life every day, everywhere - has an important role in our company, for our people, our diversity, and our brands, in how we perform and how we create shared value.

At Diageo, a character is everything. So, if you share our sense of adventure, you'll have the chance to learn a vast range of skills and fields and build an outstanding career with us.

About the role

The Key Account Manager Retail will have direct accountability and ownership for Diageo Netherlands' biggest grocery customers like Jumbo, Plus, and Superunie HQ, which play a pivotal role in the delivery of the channel and overall business.

You'll lead a strategic and differentiated customer joint business plan in this role. You will be instrumental in delivering Category and Consumer-led initiatives across the total Diageo portfolio to provide win-win-win solutions for Diageo, customers, and shoppers.

If you want a commercial position with meaningful business impact and direct P&L delivery, this one is for you!

Top Accountabilities

Responsibility for customer performance against financial targets & execution standards

• Direct management of customer P&L. Deliver customer critical metrics and financials targets. Undertake corrective action if/where needed.
• Demonstrate strong dedication to internal compliance policies.

Build & Implement the customer plans to unlock business growth

• Build, own, and implement joint business plans with the customer. Supervise and ensure execution of agreements.
• Work cross-functionally to build integrated plans, identify new opportunities for incremental business, and proactively turn these ideas into action.
• Negotiate and implement customer contracts.

Excellence in building customer relationships

• Lead strong internal processes for forecasting, commercial planning, and M&E.
• Be responsible for the customer relationship - deliver brilliant customer service at every touch point.
• Ensure Diageo is known as a trustworthy and respected partner.

About you

• Min. 5 years' experience in Key Account Management, FMCG environment is preferred
• Energized in pursuing growth - seeks opportunities with challenges, has short and long-term vision, and adds energy to the team.
• Inventing and influencing come naturally - an idea generator who will lead the business and customer to victory by bringing creative solutions to the table and delivering brilliant execution.
• Personal growth is a priority. You want to be responsible for your development while seeking mentorship, coaching, and peer feedback to drive your career and stay focused.

Our offer

• An inclusive company culture that puts employees and their development first
• A flexible working environment
• A competitive salary with a bonus and benefits budget to suit your lifestyle and needs
• An excellent parental leave policy
• ...and of course, THE best colleagues!

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere." This purpose is inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps us grow, and our values, purpose, and standards set the conditions for us to respect each person's outstanding contribution.

Flexibility is key to success in our business, and many of our staff work flexibly in many different ways, including part-time, compressed hours, and flexible locations. Please talk to us about what flexibility means to you, and don't let anything stop you from applying.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions.