Lead - Account Executive

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

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Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities

• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts

• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points

• Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes

• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.

• Provide regular reporting of pipeline and forecasting to the Sales Manager

• Travel to customer locations and customer-focused events regularly

• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

• A diploma or Master’s degree is desirable

• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous

• Experience managing the sales cycle from business champion to the C-level

• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product

• The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management

• Experience managing and closing complex sales cycles; being an expert managing sales cycles with 60-90+ days 

• Highly motivated, with a driven personality and a positive attitude toward sales and CRM products

• Willing to go the extra mile with a strong work ethic; self-directed and resourceful

• Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level

• Fluent in English and French language proficiency is a must.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.