Lead Administrator

Job Description
Position Title Storage Administrator L2
BAND
Location India
Department Infrastructure
Role Summary As a L2 resource of the Run team, he/she will :
• Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
• Plan, prepare and execute Change technical tasks in the ITSM queues
• Respond to and resolve alerts from the monitoring management system
• Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links.
• Manage, maintain and operate data storage replication between Data Centers
• Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes
• Perform zoning, mapping and masking of LUNs from arrays to server assets

• Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics
• Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc)
• Perform basic to intermediate root cause analysis in Incident and Problem tasks
• Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
• Plan, prepare, execute and support Data Center maintenance activities
• Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
• Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
• Respond to and own L1/L2 escalations
• Engage in taskforce resolution squad in priority incident management / crisis management cases
• Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
• Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
• Engage in Service Improvement review and actions plan
Technical Expertise • SAN - HPE XP7/XP8, Primera, 3PAR
• NAS - Dell PowerScale (formerly ISILON)
• Brocade SAN Fabric
• Storage Replication technologies
• Storage failover/failback in Disaster Recovery operations
• Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters
• Basic working knowledge of High-Availability solution - Microsoft Cluster Service and Veritas InfoScale
• Scripting / automation experience
• Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

Shift / Oncall & Weekend Support
Flexible to work on shifts / weekends / Oncall support as followed.

Shift Timings in IST :
• Early Morning Shift - 4:30AM to 1:30PM
• Morning Shift - 6:30AM to 3:30PM
• Afternoon Shift - 11:30AM to 8:30PM
• Evening Shift - 2:30PM to 11:30PM

• Afternoon Shift 1 - 12:30PM to 9:30PM
• Evening Shift 1 - 3:30PM to 00:30AM
• ** Daylight saving ends period - end Oct to end Mar every year

• Saturday Shift - 11:30AM to 8:30PM
• Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday - Saturday). Shift arrangement and hours to be finalized.

Oncall Support : To provide Oncall support services on rotational basis
• 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)
• 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)
• Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support : Mandatory to work on every 3rd Saturday of every month

Public Holiday Support : Paris (Client) Holidays will be followed as public holidays

Process & Tools • ITSM tool - Service Now as Ticketing tool for INC/SR/Change/Problem tickets
• Basic knowledge on ITIL Process & Practices
Educational Qualifications • Bachelor's degree or Master's degree in Information Technology or pertinent programs
Key Competencies: • Minimum 6 years of relevant hands-on work experiences
• Solution-focused with excellent problem solving and analytical skills
• Ability to work in a flexible and constantly changing environment
• Effective teamwork and collaboration
• Good oral and written communication skills in English

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [email protected]. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.