LEGS Support Engineer

LEGS Support Engineer

Summary of the role

The main responsibilities of this role is to respond remotely (via phone and/or online) to various end-user support requests arising from our Airport clients. Support includes installing, diagnosing, repairing, maintaining and upgrading hardware, equipment and software related to mission critical Automated Bag Drop services at the Airport.

In this role you’ll / Your main responsibilities

• Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime

• Troubleshoot bag drop and/or kiosk network connectivity in a LAN/WAN environment

• Request and coordinate with 3rd party vendor for support to resolve technical issues

• Escalate issues/problems to appropriate support team member

• Deal with hardware and application support issues

• Provide user data and application recovery

• Use diagnostic tools and methodologies to load, copy and customize operating system configurations for deployment

• Familiarize end users on basic software, hardware and peripheral device operation

• Take ownership and responsibility of queries, issues and problems

• Escalate and involve experts where required in order to resolve issues as quickly possible

• Maintain IT records and tracking for area of responsibility

• Work with other IT staff regarding new builds and upgrades

• Maintain high levels of customer service providing efficient and effective support in a friendly and professional manner

About the ideal candidate

• A minimum of 2 years’ of relevant working experience.

• Relevant Bachelors degree or equivalent industry qualification

• Hands on experience in troubleshooting computer networking, hardware & software issues

• Hands on experience in mechanical or electrical would be an advantage

• Compulsory on 24x7 shift work

• Exceptional communication skills (verbal and written)

• Quick and methodical troubleshooting skills

• A self-starter, with a 'can do' attitude and a strong client focus

• Conscientious, self-motivated and positive working attitude

• Meticulous work ethic

• Ability to work independently

Application process 

The application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé. 

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